User's Manual

19KL Gen-9 Skyline Monitor
3.3 Troubleshooting
• Does the monitor need extra power supply?
Yes, it does, PD power supply. lt is included in the package, the
USB-A to USB-C power cable can be used to power the monitor when
connected to a device.
• The Monitor shows: “ No signal”, how to solve it?
Please connect the power first, then check if the HDMI cable or
USB-C power cable has been firmly connected to the monitor's port.
In the OSD menu. Make sure the power key is open.
• Randomly no display or blank image or showing "Insufficient
Power Warning" on the monitor. What to do?
1. Please avoid pulling the cables.
2. Please connect to the PD adapter ensure the power supply
is enough.
3. Lower the volume and the brightness. High volume and
brightness may increase power consumption and cause the
monitor to shut down.
• Why my monitor shows Out of Range?
It means the video source inputted is not in the monitor's supported
video input formats, and the monitor cannot display the resolution
or the frequency normally. Please check monitor's supported
operating modes.
• Why it says no signal when I use the USB-C to USB-C cable in the
USB-C device?
1. Please make sure the USB-C device supports the video input.
2. Make sure to use the USB-C data cable.
3. You need to connect the PD power supply.
• Does it need USB-C converter when connected to
Nintendo Switch?
No it doesn't. lt is plug and play. Use the original adapter, one single
power cable can power for monitor and Switch.
• Why my device has USB-C, connect the USB-C data cable but no
video?
For some terminal equipment manufacture, the USB-C not support
UBS C ALt mode, the hardware can‘t provide the video signal.