Instruction Manual

34
7. Trouble shooting
Symptom
Possible
cause
Solution
The
notification
light is
consistently
OFF when
the device is
switched ON.
Out of
battery
power.
Charge Stemoscope
PRO before use.
Hardware
malfunction.
Contact customer
service.
Can’t connect
to Bluetooth
earphones.
The
earphones
are not
paired or the
paired
information
has been
wiped out.
Let your Bluetooth
earphones enter
pairing mode and
pair it with
Stemoscope PRO
again. See Section
3.1.
Bluetooth
compatibility
issue.
Please find another
set of Bluetooth
earphones to try.
Can’t connect
to a
Permissions
are not given
Open the app →
Settings → Search for