User's Manual

Page 53
X360 GIS Reference Receiver User Guide
– TROUBLESHOOTING
Use this appendix to identify and solve common problems that may occur
during the use of the Receiver.
Please read this section before you contact CHC Technical Support.
• RECEIVER ISSUES
This section describes some possible Receiver issues, possible causes, and
how to solve them.
Issue
Possible cause
Solution
The Receiver
does not turn
on.
External power is
too low.
Check the charge on the external battery and, if
applicable, check the fuse.
Internal power is
too low.
Check the charge on the internal battery.
External power is
not properly
connected.
Check that the Lemo connector is seated correctly and
that the cable is secured to the Receiver.
Check for broken or bent pins in the connector.
Faulty power cable.
Check that you are using the correct cable for the
connection between Lemo port and external power
supply. Check that the correct external power supply is
connected to a particular Lemo port.
Check pinouts with a multimeter to ensure internal
wiring is intact.
Receiver does
not log data.
The Receiver is
tracking fewer than
four satellites.
Wait until the Receiver display shows that more than
four satellites are being tracked.
The Receiver is
not
responding.
Receiver needs a
soft reset.
Turn off the Receiver and then turn it back on again.
The
stati
on Receiver
is not
broadcasti
ng.
Port settings
between Receiver
and radio are
incorrect.
Check the port settings for the Receiver by using the
Web interface. Check that the radio ports are correctly
set up.
Faulty cable
between Receiver
and radio.
Try a different cable.
Examine the ports for missing pins.
Use a multimeter to check pinouts.
No power to radio.
If the radio has its own power supply, check the charge
and connections.
The Receiver is
not receiving
satellite signals
The GNSS antenna
cable is loose.
Make sure that the GNSS antenna cable is tightly
seated in the antenna connector on the GNSS antenna.
The cable is damaged.
Check the cable for any signs of damage. A damaged
cable can inhibit signal detection from the antenna at
the
Receiver.