User's Manual

15
Products replaced under warranty are covered hereunder by the remaining portion of the
original warranty period or 12 months, whichever is greater.
BAOLONG obligation to satisfy a warranty claim is subject to the following conditions:
(1) Dated proof of purchase is provided
(2) All such claims must be submitted to BAOLONG no later than sixty (60) days from the
date of the failure (the date BAOLONG receives the complaint), and must be accompanied
by a Warranty Claim Form (Appendix 1). No product will be accepted for warranty unless
accompanied by a completed Warranty Claim Form (Appendix 1).
(3) Some pictures of defective product/part are helpful for remedy.
(4) If requested by BAOLONG, the product involved shall be returned, freight prepaid, to
BAOLONG for examination; and
(5) Products shipped to BAOLONG must be properly packaged to prevent damage in
transit.
Claims Procedure
Warranty claims will only be accepted from an authorized BAOLONG distributor. The
following procedure must be followed when making a warranty claim:
1. If you suspect a product defect, contact BAOLONG distributor for assistance in verifying
the problem.
2. If a defect is found, provide BAOLONG distributor with Warranty Claim Form along with
some pictures of defective parts if possible prior to removing suspected warranty parts.
3. BAOLONG distributor will transform the material above by fax or email to BAOLONG
customer service.
4. BAOLONG customer service will gather information and refer the claim to technical
service as required.
5. Technical service will assist in troubleshooting, and subsequently determine whether a
warranty claim is required.
6. If the warranty claim is approved, customer service will issue return authorization to
distributor, who will return the defective products or parts.
7. Product shall be returned, freight prepaid, to BAOLONG along with dated proof of
purchase, some pictures and a completed Warranty Claim Form (Appendix 1) to the
following location:
Shanghai Baolong Automotive Corporation
5500 Shenzhuan Road, Songjiang, Shanghai, 201619, China
8. BAOLONG will ship distributor repaired or new product/part without any charge.
All claims submitted must include:
(1) Dated proof of purchase is provided
(2) All such claims must be submitted to BAOLONG no later than sixty (60) days from the
date of the failure (the date BAOLONG receives the complaint),
(3) A Warranty Claim Form (Appendix 1)
(4) Some pictures of defective product/part are helpful for remedy.
(5) If requested by BAOLONG, the product involved shall be returned, freight prepaid, to
BAOLONG for examination;
BAOLONG reserves the right to reject a warranty claim for any or all of the following
reasons:
(1) Dated proof of purchase is not provided;