User manual

BTP-M280 User’s Manual
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7.5 Problems during Using Driver
Problems Possible causes Solution
Printer can not print
when using USB
interface
Device driver is not
installed.
Refer to 4.11.3 Installing
the USB device driver.
Print mass code
with serial interface
Configure serial
parameter incorrectly
Print a self-test page to
confirm serial
configuration of the
current printer and
configure it correctly.
Parameter of the printer
not correct
Configure two color
printing please refer to
4.11.2 Parameter
explanation.
Can not print two
color
Used one color ribbon
Change to two color
ribbon.
Black mark fails to
be positioned
normally
Page settings are not
correct
Select correct paper type
in the document setting
option.
Overtime setting is too
short
Extend the overtime of
serial and parallel
communication referring
to the help file in the
package.
Printer can not work
normally under
serial, parallel
interface
Current port is
occupied.
Close other programs
which use the port.