User manual

BTP-M280 User’s Manual
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7 Troubleshooting
In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local
dealer for assistance.
7.1 Cutter error troubleshooting
When cutter fails to recover due to paper jam or sudden off-line
status, perform the following actions:
1) Turn off power of the printer.
2) Pull the latch to open the back cover of the printer.
3) Pull the rewinder latch to open the rewinder module of
BTP-M280A.
4) Power on the printer, the cutter will be reset automatically.
Caution
 To avoid injury, please do not touch the sliding blade of the
cutter when printer is power on.
7.2 Printer doesn’t Work
Problems
Possible
causes
Solution
Printer power is
off
Make sure that printer cable has been
connected properly on both ends.
Printer is not
turned on
Turn on printer.
LED is off
and the
printer
doesn’t
work
Circuit is
damaged
Contact your local dealer.