User`s manual

BTP-L580 User’s Manual
34
7 Troubleshooting
Refer to this section if the printer has any problems.
If the problem cannot be solved, please consult with ORIENT
Technologies or your supplier.
7.1 Printer doesn’t work
Faults Possible reasons Solution
Printer is off
Connect the printer
power
Printer is off Turn on the printer
Power LED is off and
the printer doesn’t work
Circuit board is
damaged
Contact ORIENT or
your supplier
7.2 Alarm LED and buzzer sound
Faults Possible reasons Solution
Paper LED on and
buzzer sounds
Paper end Replace with new paper roll
Input voltage is
abnormal
Turn off the printer power and
check
The input voltage
Print head is
overheated
Turn off the printer power and
wait for the print head
temperature recovered
normally
Cutter Error
Cutter resetting(reference
7.4)
Printer can’t
identify label
Carry out paper checkout
after solving problems of
buttons，and then calibrate
the paper again
Alarm LED flashes
and buzzer sounds
Serious fault
occurs
Contact your dealer
7.3 Problems with printing
Faults Possible reasons Solution
Printout is light
Print head is
damaged
Replace print head
Printout is not clear or
has dirt
Print head or platen
is dirty
Clean print head or platen