User`s guide

Troubleshooting 5-5
OG L
Printer does not respond to a
print command
• Try printing a Status Page from the Reports menu.
If you are able to print the Status Page but still cannot print a file from
your computer, contact your system administrator or your authorized
service/support center.
• Verify that you printed to the correct queue.
• If you are still unable to print, contact your system administrator.
Message requests a paper size
that you do not have
• Do following steps.
1. Cancel the job.
2. Change the page size in the Print option of your application.
3. Resubmit the job.
Status Page does not print
• If the OCP shows a diagnostic or error message, take the appropriate
corrective action.
• If the OCP is completely blank, shut down and restart the printer. When
the printer reaches Ready status, try printing a Status Page from the
Reports menu. If the Status Page still fails to print, contact your
authorized service/support center.
Print settings for your job
output do not match the
settings you gave
• Verify that you did not override the setting for job in another place.
PostScript error is detected
• Check the PostScript job data.
• If the “limitcheck” error is detected in the job using Global VM after
many jobs using Global VM are printed, once clear the Global VM by
the job.
Following message is
appeared on the OCP.
• Spool directory is full
• Job to big - data flushed
• Insufficient Disk Space
One Copy Job
• Wait until all of previous spooled job are printed, and resend the job.
• Divide the job or reduce the amount of job data (acceptable amount of
job data is up to 2GB).
Table 5-1. General Printing Problems
If this happens Try this
0 0