User`s guide
Troubleshooting 5-3
OG L
Basic Troubleshooting Tips
The following are some common situations that can cause a variety of problems. Before
you look for a specific problem use the tips in this list.
■ Check the power and all cables to the printer.
■ Check the printer OCP for information.
■ If possible, print the Status Page from the Reports menu and verify that the
settings match your configuration.
■ Check the current status of the printer.
❒ The current status appears on the OCP.
❒ If the printer is processing your job, the status message reflects this.
❒ If your print job does not appear in the status message, another user’s job may
be printing before yours or the printer may already have finished printing your
job.
❒ If your job is waiting to print, it appears in the list for the print queue.
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