User`s guide

4
Courtesy Mode software is not officially part of the software support
offerings. Courtesy mode software is not covered by software support
contracts, and call center support is not available. An e-mail alias may be
provided to facilitate customer communications and to address any
technical questions. Response times will vary according to availability of
resources. The e-mail alias may be terminated at any time without
advance notice. IRIS Showcase™ and Cosmo Worlds™ are examples of
products with Courtesy Mode support.
Divested Mode software has been turned over to a third party who
assumes all responsibility for support. SGI no longer distributes these
products. Calls received at the SGI Call Center for support on divested
products will be redirected to the applicable third party. CA Unicenter
®
TNG and Syntax TAS™ are examples of divested products.
Retired Mode provides restricted support for older software products
which are no longer generally distributed by SGI. This level of support
has severe limitations on portability to new platforms. Availability of
support at this level is limited to existing customers with whom we have
existing contractual obligations. This is the final stage before a product is
completely removed from the SGI product set.
Expired Mode software products have reached the end of their useful
life. These products are not supported or distributed in any form by SGI.
Examples are: IRIX
®
5.3, IRIXPro™, and Proconf.