User`s guide

Customer Service and Removing Parts
007-5474-003 31
Customer Service and Removing Parts
If you are experiencing trouble with the cluster and determine that a replacement part will be
needed, please contact your SGI service representative using the information in
“Contacting
the SGI Customer Service Center” on page 31. Return postage information is included with
replacement parts.
Removal and replacement of the hardware components that make up the head and compute
nodes within the cluster are fully documented in:
• SGI Altix XE250 User’s Guide (P/N 007-5467-00x)
• SGI Altix XE320 User’s Guide (P/N 007-5466-00x)
• SGI Altix XE340 User’s Guide, (P/N 007-5536-00x)
• SGI Altix XE270 User’s Guide, (P/N 007-5535-00x)
These documents can be used to help troubleshoot node-level hardware problems and are
included as soft copy (PDF format) on the head node’s system disk at:
/opt/sgi/Factory-Install/Docs
You can also down-load these documents via internet, from the SGI publications library at:
http://docs.sgi.com
If you need to replace a node within your cluster, go to the SGI Supportfolio web page:
https://support.sgi.com/login
Contacting the SGI Customer Service Center
To contact the SGI Customer Service Center, call 1-800-800-4SGI, or visit:
http://www.sgi.com/support/customerservice.html
From outside the United States contact your local SGI sales office.
To reach SGI for other purposes, use the following contact information:
SGI Corporate Office
1140 E. Arques Avenue
Sunnyvale, CA 94085
http://www.sgi.com
North America +1 800.800.7441