User`s guide

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Chapter 4: Solving Problems
After the System Has Been Running Correctly
Problemsthatoccurafterthesystemhardwareandsoftwarehavebeenrunningcorrectly
often indicate equipment failure. Many situations that are easy to correct, however, can
also cause such problems; sometimes the problem stems from changes made to the
system, such as hardware or software that has been added or removed.
Checklist
❑ If you are running the software from a diskette, try a new copy of the software.
❑ Ifyouarerunningthesoftwarefroma CD-ROM disk, trya differentdisk to seeifthe
problem occurs on all disks.
❑ Ifyouarerunningthe softwarefromaharddisk drive,tryrunningitfromadiskette.
Ifthe software runs correctly,theremay bea problemwiththe copy onthe harddisk
drive.Reinstallthesoftwareontheharddisk, andtryrunningitagain. Make sureall
necessary files are installed.
❑ If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
❑ If you suspectthat a transientvoltage spike,power outage,or brownoutmight have
occurred,reload the software and try running itagain. (Symptomsof voltagespikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.)
Note: Random errors in data files: if you are getting random errors in your data files,
they may be getting corrupted by voltage spikes on your power line. If you are
experiencinganyoftheabovesymptomsthatmightindicatevoltagespikesonthepower
line,youmaywanttoinstallasurgesuppressorbetweenthepoweroutletandthesystem
power cords.