User guide

ST-EG100-E Installation and User Guide Maintenance & Troubleshooting
Symptom Cause Resolution
Using ElkRP2, click on M1XEP setup, then click "Find"
to verify IP address. Highlight the ST-EG100-E and
click "Use Selected" If the ST-EG100-E does not appear
on the find screen, refer to the troubleshooting steps
above.
Cannot connect with ElkRP2 via Local
Network
Encrypted communications
port 2601 not configured.
If there is a router/firewall
between the PC and ST-
EG100-E, it must port
forward port 2601.
For ST-EG100-E
firmware updates, port 21
must also be port
forwarded through the
router.
Ensure that a connection can be established on the local
network.
Verify router settings- the
router must port forward
port 2601.
For ST-EG100-E
firmware updates, port 21
must also be port
forwarded through the
router.
Cannot connect with ElkRP2 via
Internet/WAN.
If using a DDNS service,
any changes to the
“dynamic” name may
require time to propagate
through the entire internet
system.
Depending on the service,
this could even take 1 or 2
days.
Follow steps above for ElkRP2 connections.
Cannot connect to Web Browser
Router not properly
configured to connect with
web browser TCP through
Internet/WAN.
Router must port forward
ports 80 (or other
HTTP/HTTPS port).
Verify "From" address is valid.
Verify Mail server DNS/IP address and Port.
If server requires login, verify the username and
password.
ST-EG100-E will not send emails
Verify Primary and Secondary DNS servers are entered
SETECH Security & Automation Revision 1
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