User guide

ST-EG100-E Installation and User Guide Maintenance & Troubleshooting
10. Activate Exit button to close the SETECH Updater window.
5.2. Troubleshooting
Symptom Cause Resolution
Verify the ST-EG100-E is
powered up and connected
to the M1 Control.
Wait 2 minutes after
powering up the ST-
EG100-E for the
initialization process to
complete before ElkRP2
can "Find" the ST-
EG100-E.
Network cable
disconnected.
Verify all cable
connections and check to
see if green LED on the
RJ45 connector is
blinking, indicating
network traffic.
Serial communications not
configured properly.
Check the serial baud rate
in the M1. This setting
can be accessed through
the keypad, by entering
Menu 9- Installation
Programming, or Sub-
Menu.
Global System
Definitions. Global option
G34 should be set to
115200
Network router is not
serving IP addresses or the
ST-EG100-E is set to a
static address.
Use a crossover cable to
connect directly from the
PC to the ST-EG100-E.
This will require making
some changes to the
network setup of the PC
to allow the PC and the
ST-EG100-E to be in the
same subnet.
ElkRP2 cannot "Find" the ST-EG100-E
ST-EG100-E listens on port
2362 to respond to a
"FIND" Command.
If there is a router/firewall
between the PC and the
ST-EG100-E, it must port
forward port 2362.
SETECH Security & Automation Revision 1
96-300001 Page 42 of 44