Quick Start Guide

Core Service Quick Start Guide
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14 Troubleshooting
If you run into any errors during connecting or sending images to labels, please refer to the
documentation included in the SES-imagotag Core Service. This documentation can be found in the
AP-2010 web UI of the SES-imagotag Core Service under “Documentation”.
l For problems updating the labels (error code column in labels window) refer to “Update Error
Codes” or (task status column in labels window) refer to “Task Status”
l For connection status problems refer to “Connection Status”
l For label hardware errors (label error column in labels window) refer to “Label Error Codes”
Code Problem Solution
1 Label not licensed
The label is not licensed. Import the proper license file
for the label or check for typos in the label id.
3 Label not registered
The label may have been deleted or has never been
registered at all. Register label.
10 Image does not match display size
The size of the image does not match the label’s display
size. Please check the width and height of your image
and look up the display size in pixels for the label.
These sizes have to be equal.
11 Error during image rendering Check template (wrong or faulty)
12 Error during image conversion
Change format of the image to standard format (e.g.
PNG or BMP)
13 Invalid page
Page not supported by label type, choose a different
page
14
Could not process task because
there are unfinished tasks waiting for
this label
Abort task or wait until unfinished tasks are finished
20 Template not found Check template directory for missing template file
21 Error during template parsing Correct template file (Invalid content found)
22
Error during content document
creation
Check server and article record configuration
30
Could not send update because
label has insufficient power to
perform the update
The power status of the label is “Bad”, which means it is
very low on battery that in may not accomplish the
display update. Replace the battery of the label.
62
HTTP communication error with the
access point
The server was not able to send the task to the Access
Point. Please make sure that the Access Point is not
offline (System -> Access Point Status) and there is an
established network connection between Access Point
and Server.
63
Label authentication failed (wrong
encryption key)
Unlock the label
64
Task was removed from pipeline
because previous transmission was
not finished in time
Resend the corresponding task(s)
80 Error while writing task to database Check database connection
92 Task type not supported Upgrade AP software to process this kind of task
14.1 SES-imagotag Core Service Dashboard
To get a better overview accross your complete ESLsystem you can use the dashboard of the SES-
imagotag Core Service. All kind of helpful information is shown here. You'll find the dashboard under