Quick Start Guide

Quick Start Guide
Page 48 of 50
1.3 Where can I find the license file for my SmartBox?
You find the license file (which has to be activated at the imagotag Customer and Partner
Portal enclosed in the SmartBox in a "License Envelope".
1.4 Deleting the demo articles
In order to prevent the example articles from being re-added to the server, go to "System -
Configuration"and set the "importFixtures"variable to false.
1.5 Labels don’t come online
After the registration it could last a certain time until all registered labels are joined to the
network (up to two hours, depending on number of access points and the channels used.
l Up to 30 minutes with channels 3, 5, 8, 9 and 10
l Up to 2 hours with channels 0, 1, 2, 4, 6 and 7
Warning: A label must not be registered to multiple imagotag Core Service installations at the
same time. It will only connect to one of this installations.
1.6 The encryption does not work
Check the encryption passphrase in Server Configuration (System – Configuration).
If label was already registered with a different passphrase you’ll have to unlock the label first in
order to register it on the server.
1.7 Unlocking labels
If the label was registered and a communication key was set it will no longer work in other
networks using a different network key passphrase. To unlock this labels for other networks an
unlock code is required.
Select File – Unlock labels and enter the unlock key.
The unlock-code for the specific labels is enclosed in the Smart Box (in an envelope).
If you have any problems (the unlock code wasn't included or you can't find it) please contact
the imagotag support ([e-mail]).
1.8 Starting Java applications
Before starting a Java application, make sure you have Java Runtime Environment Version 6 or
higher installed and you have set the necessary environment variables.