User guide

SerVision MVG 400 System Guide
Troubleshooting 187
Solutions:
• Cameras are not configured for the proper video format. Ensure that all cameras are
configured with the proper video format (PAL or NTSC).
• Cameras that use different video formats (PAL and NTSC) are connected to the
MVG 400. All connected cameras should use the same video format.
Additional information: Camera Settings, page 96 (in particular, on the Video Type field,
see page 98)
9. Problems:
• Video of events that was supposed to be uploaded to an AVV server automatically
(by means of the AVV feature) does not appear there.
• A link to video that was uploaded to an AVV server appears in an e-mail notification,
but when you click the link, the browser cannot find the file. The browser returns an
error message – for example, “http error 404,” "The webpage cannot be found," or
"Not Found."
Solutions:
• Ensure that the port forwarding and firewalls of the external networks and of the ftp’s
network are configured to permit communication on the specified port.
• Ensure that the AVV configuration settings are correct.
• Wait a few minutes. Video of an event is only uploaded after the event ends.
Processing and uploading also take some time. When the event is successfully
uploaded, you will receive an additional e-mail telling you that the upload ended and
including the same link. Click the link in this e-mail and the file should be available
on the AVV server.
• If the camera is set to record by event, ensure that the sensor (VMD, sensor, activator)
triggering the AVV is defined as a trigger for recording in the camera’s configuration.
Additional information: Automatically Uploading Video to an AVV Server, page 87;
Configuring Video Recording, page 111
10. Problem:
The standard video quality settings do not work well with a client application.
Solutions:
• In the video recording settings, select Enable Advanced Settings, and customize the
bitrate and framerate. The customized settings will now be available in client
applications for live as well as recorded video.
Additional information: Video Recording Settings, page 110
• Contact technical support for information about customizing stream properties.