User guide

SerVision MVG 400 System Guide
Troubleshooting 186
Solutions:
• Ensure that all of the connection parameters are defined correctly in the
Modem
Configuration screen.
• If you are using a GSM modem, check if the SIM card is PIN-protected. If it is,
ensure that the correct PIN is entered in the
Modem Configuration screen.
• Contact your cellular provider to ensure that the modem settings are correct and the
line is active.
• If LCP is enabled, try disabling it.
Additional information: Modem, page 65.
5. Problem:
The user name and/or password required for configuring the unit are not known.
Solution:
Restore the factory settings to the unit and then reconfigure it.
Additional information: Restoring Factory Settings, page 155
6. Problem:
When client applications attempt to connect to the unit, an "Authentication failed" error is
displayed in the client.
Solution:
Ensure that the client application is configured with the correct user name and password
for client access. These values are normally different from the user name and password
required for access to the configuration.
Additional information: Authentication, page 80
7. Problem:
TV-Out does not appear in the
Main Menu.
Solution:
Contact your vendor for support.
8. Problem:
Video does not display properly in the client application:
• You cannot see any video.
• The video image is distorted.
• The frames flow upwards constantly.
• A horizontal black stripe appears near the bottom of the client video display.