User guide

SerVision MVG 400 System Guide

System Diagnostics 179

Figure 181: Ping to which the remote device did not respond

Traceroute

Traceroute is a tool that sends a simple message to an IP address and follows the route it takes

from machine to machine in the network to reach its destination. This may help you identify

routing problems or firewalls that are interfering with remote connections to your MVG 400.

Traceroute is available from any Windows Command Window. Using Traceroute from a

remote PC, you can check the route from the PC to your MVG 400 unit. You can also check

the routes of remote connections from the MVG 400 unit to other devices by running

Traceroute from the configuration utility.

NOTE: Some sites block Ping requests. Since Traceroute makes use of Ping, the

information returned by Traceroute may be incomplete.

To check the route from a PC to the MVG 400 unit using Traceroute:

1. On the PC, open a Command Window as follows:

• Open the Start menu and click Run. A Run window opens.

Figure 182: Run window

• In the

Run window, in the Open field, type cmd, and then click OK. A Command

Window opens.