MVG 400 System Guide July 2008
SerVision MVG 400 System Guide Trademarks & Copyright Trademarks All trademarks mentioned in this manual are the sole property of their respective manufacturers. Copyright SerVision Ltd., Jerusalem, Israel www.servision.net • info@servision.net © 2008 SerVision Ltd. All rights reserved. Published 2008 Notice Information in this document is subject to change without notice. SerVision Ltd. assumes no responsibility for any errors that may appear in this manual.
SerVision MVG 400 System Guide Table of Contents Introduction About Client Software 5 5 The MVG 400 Package 6 Additional Equipment 8 Installing the MVG 400 System Installing the Unit Diagram of the Rear Panel Connecting Devices to the MVG 400 10 11 12 14 Connecting Cameras Connecting Sensors Connecting Activators Connecting Microphones About Speakers Connecting a CCTV Monitor 15 17 22 23 23 24 Setting Up Network Connections 25 Connecting the MVG 400 to an External Network Connecting Devices to
SerVision MVG 400 System Guide SMS and E-mail Notifications Automatically Uploading Video to an AVV Server Camera Settings About Brightness and Contrast Settings Configuring Video Cameras Configuring PTZ Video Motion Detection (VMD) Configuring Video Lost Video Recording Settings Sensor and Activator Settings Configuring Sensors and Activators Configuring Sensor 1 to Switch Outlines Configuring Sensor 4 to Control CCTV Display Outlines Creating an Outline Activating Outlines Manually Schedules Configu
SerVision MVG 400 System Guide Introduction The SerVision MVG 400 unit is a compact video gateway that provides state-of-the-art security functionality for vehicles and other moving platforms. Its broad range of features include live video streaming, video recording and playback, motion detection, sensor management, real-time event notification, vehicle tracking via GPS, and device activation. All of these features can be accessed remotely via PC, PDA, or cellular telephone.
SerVision MVG 400 System Guide The MVG 400 Package The MVG 400 package contains the following items: Item Description MVG 400 unit Video gateway Power supply cable Connects the unit to an electrical outlet Power cord Connects the unit to the vehicle battery via the cigarette lighter Ethernet (LAN) cable Connects the unit to a PC (or a cable-based local network) RS232/485 serial adapter Connects PTZ controllers to the unit The MVG 400 Package Illustration 6
SerVision MVG 400 System Guide Item Description GPS antenna Enables the built-in GPS receiver to connect to satellites 2 supports Used to install the unit in the vehicle 4 screws Used to connect the supports to the unit 4 washers Used to connect the supports to the unit The MVG 400 Package Illustration 7
SerVision MVG 400 System Guide Additional Equipment Up to four video cameras can be connected to the MVG 400. You must acquire the cameras you require; they are not included in the MVG 400 package. For information about camera compatibility and about connecting the cameras to the unit, see Connecting Cameras, page 15, or consult your vendor. In addition to the cameras, you may wish to incorporate some or all of the optional equipment listed below into your security system.
SerVision MVG 400 System Guide • Speaker or headphones (the unit already contains a built-in speaker; see Connecting a Speaker or Headphones, page 24) • CCTV monitor for closed-circuit video display (see Connecting a CCTV Monitor, page 24) • A push-button switch to change the display in a connected CCTV monitor (see Connecting a Switch, page 25) • A toggle (on-off) switch to change the active outline (see Connecting Sensors, page 17).
SerVision MVG 400 System Guide Installing the MVG 400 System These are the steps that you will typically follow in order to install the MVG 400 system: 1. Install the MVG 400 unit in its desired location using the supplied supports. 2. Install the video cameras in their desired locations. 3. Install up to 20 sensors in their desired locations (optional). Note: Four of these can be connected directly to the unit; the other 16 must be connected through an ADAM module; see Connecting Sensors, page 17. 4.
SerVision MVG 400 System Guide NOTE: Installing the unit and its peripheral equipment in a vehicle is a complex process. It is highly recommended that it be performed by a trained specialist in vehicle installations. Installing the Unit The unit should be installed in a cool and ventilated location, protected from direct sunlight and water.
SerVision MVG 400 System Guide Screw and washer Side support MVG 400 body Figure 2: Supports attached to bottom of the MVG 400 2. Place the unit in the desired location and attach it securely by connecting the side supports to the anchoring surface with two or three screws on each side. (These screws are not included with the MVG 400.) Note: The unit can be placed horizontally or vertically. If it is placed vertically, it does not matter which side faces up.
SerVision MVG 400 System Guide Audio In2 (Ain2) Audio Out (Aout) Audio In1 (Ain1) TV Out Power Video In Vin1–Vin4 Reset Ethernet Cable RS232/485 12VDC Power Out USB Ports Inputs (Sensors) In1–In4 Outputs (Activators) Out1, Out2 GPS Ethernet (In) Ethernet (Out) Figure 3: MVG 400 connectors and controls Installing the MVG 400 System 13
SerVision MVG 400 System Guide Connector/Control Description Reset Reset button. Use a pin to press the button when it is necessary to reset the unit manually. Note: Your configuration settings will not be lost during a reset.
SerVision MVG 400 System Guide NOTE: Make sure that all installed devices are designed to function properly under mobile conditions (temperature range, vibrations, power supply, etc), that they are all installed in accordance with their manufacturer's requirements, and that the devices and all cables are properly installed and firmly fastened so that they will not become dislodged when the vehicle moves. It is highly recommended to consult vehicle experts before installing external devices.
SerVision MVG 400 System Guide Note: You can connect multiple cameras to the 12 VDC connector as long as they do not overload the unit. Connecting PTZ Controllers If a camera has remote PTZ control features (pan, tilt, zoom, and/or focus), and uses a supported PTZ protocol, you can connect the control cable to the unit. Both RS232 and RS485 PTZ connection types are supported. Consult the camera documentation for information about which connection type to use.
SerVision MVG 400 System Guide Plug into RS232/485 serial port connector on MVG 400 RS485 connection wires RS232 connector Negative (-) wire for RS485 connector (grey) Positive (+) wire for RS485 connector (red) Figure 5: RS232/485 adapter To connect multiple RS485 controllers to the adapter, insert the positive (+) wires of all of the controllers into one slot in the wire connector, and the negative (-) wires of all of the controllers into the other slot of the wire connector.
SerVision MVG 400 System Guide The switch can then be used to change the active outline. For additional information, see Outlines, page 124; Sensor and Activator Settings, page 115. Note: Some alarm panels can also be connected to In1. When they are, they can function as automatic outline toggle switches. For additional information, please consult the alarm panel vendor. • In4: If a CCTV monitor will be connected to the unit, you can connect a push-button switch to In4 instead of a sensor.
SerVision MVG 400 System Guide • Flat ribbon cable with D-type 9-pin female connector on one end and a D-type 9-pin male connector on the other end • Wire to connect the ADAM module to the ADAM converter – red, black, yellow, and green • Wire and an electrical plug (optional) to connect the ADAM module to a power source (either a power supply from the unit or an independent connection) Figure 8: ADAM-4051 module Figure 9: ADAM-4520 isolated converter NOTE: The instructions below explain how to connect
SerVision MVG 400 System Guide D GND Connect sensor ground wires to this connector D GND Connect sensor ground wires to this connector D1 0 through D1 10 Connect positive (+) sensor wires to these connectors D1 11 through D1 15 Connect positive (+) sensor wires to these connectors Figure 10: Connecting sensors to the ADAM-4051 module 3.
SerVision MVG 400 System Guide Plug into RS232/485 serial port connector on MVG 400 RS232 connector Figure 11: RS232/485 adapter Note: If you connect an ADAM module to the unit, you cannot connect any RS232 PTZ controllers to the unit. For additional information about connecting PTZ controllers to the unit, see Connecting PTZ Controllers, page 16. 5.
SerVision MVG 400 System Guide Connect to RS232/485 connector on the 1 (Y) Data (R) (B) (G) Data Connect to power supply (+) Connect to power supply (-) Figure 12: Connecting the module to the converter, the MVG 400, and the power supply Connecting Activators Activators are external devices such as alarms and lights that can be turned on by the system in response to an event. Essentially, the unit functions as an on/off switch for these devices.
SerVision MVG 400 System Guide Activator + Power - MVG 400 rear panel + - + - Activators terminal block Out1 Out2 Figure 13: Connecting an activator that has its own power supply Connecting Microphones Up to two microphones can be connected to the unit, one active and one passive. When one or two microphones are connected, you can hear and record sound along with video images. The sound from a microphone can be associated with any or all of the cameras.
SerVision MVG 400 System Guide Internal speaker Figure 14: Internal speaker Connecting a Speaker or Headphones You can connect an external speaker or headphones to the MVG 400. D D To connect a speaker or headphones: 1. Install the speaker in its desired location, if necessary. 2. Plug the speaker or headphone connector into the Audio Out connector (Aout). Connecting a CCTV Monitor You can connect a CCTV monitor to the unit. The monitor offers an alternative way to view live video from the MVG 400.
SerVision MVG 400 System Guide NOTE: For information about configuring and using the CCTV monitor, see Configuring a CCTV Monitor (TV-Out), page 54; Viewing Video on a CCTV Monitor (TV-Out), page 152. D D To connect a CCTV monitor: 1. Install the monitor in its desired location. 2.
SerVision MVG 400 System Guide • External IP: An IP on each external network to which it is connected (cabled LAN, WiFi, and/or cellular). These are the IP addresses of the MVG 400 unit itself. Optimally, these addresses should also be static. If they are not, various solutions are available to make it possible to connect the unit to the internet, and to connect to the unit remotely via the internet, as explained below.
SerVision MVG 400 System Guide This section explains how to connect the necessary cables and devices to the unit so that it can connect to external networks. Once these connections are in place, you must configure them as explained in the Configuring the MVG 400 chapter (beginning on page 36). In particular, please refer to LAN Settings, page 63; Modem, page 65; WiFi, page 68. The unit will only be able to connect to the networks after the network settings are configured.
SerVision MVG 400 System Guide Setting Value IP Address Assign a static IP address to the device. The IP must be in the range 172.20.233.2 through 172.20.233.99. Mask 255.255.255.0 Gateway 172.20.233.1 DNS 172.20.233.1 Connecting the GPS Antenna A GPS receiver is built into the unit. When the GPS antenna is connected to the unit, this receiver can be used to track the location of the vehicle in which the MVG 400 is installed. D D To connect the GPS antenna: 1.
SerVision MVG 400 System Guide Power LED Figure 15: Power LED NOTE: When the start-up process is completed, if the Power LED does not flash – it displays as a solid green or orange all the time – the start-up process was not successful. In this case, disconnect the unit from the power supply and then reconnect it. NOTE: It is recommended that only vehicle installation specialist connect the unit to the battery.
SerVision MVG 400 System Guide this way is also only recommended for limited periods of time for testing and evaluation purposes. NOTE: The ignition connector (IGN) of the Power connector MUST be connected. If it is not, the unit will not start. If you wish to use the vehicle’s ignition connection, connect it to this connector. Otherwise, short this connection to the power (+) connector. For additional information, see step 5 below (pp. 31–31).
SerVision MVG 400 System Guide • Connect one end of the black wire to the negative (-) connector of the Power wire connector (the right connector in the block). • Connect the other end of the black wire to the negative (-) connector of the vehicle battery or power source 5. If you need to connect the unit to the ignition, using 16 AWG black cable, connect the IGN connector to the ignition, as illustrated in figure 18.
SerVision MVG 400 System Guide D D To connect the MVG 400 to the vehicle’s cigarette lighter: • Use the supplied power cord to connect the Power connector on the rear panel of the unit to the vehicle’s cigarette lighter. Figure 20: Power cord Connecting the Unit to an Electrical Outlet If a standard electrical outlet is available, the unit can be connected to it. For example, if you want to configure or test the unit indoors, you can power the unit in this way.
SerVision MVG 400 System Guide Installing the MultiClient The MultiClient application is a PC-based client application that works in conjunction with the MVG 400. It enables you to access your system through the LAN or remotely, so that you can monitor events in real-time, view and download recorded video streams, and control the cameras and other devices connected to the system.
SerVision MVG 400 System Guide Figure 22: MultiClient desktop icon Opening the MultiClient When you first open the MultiClient, you can choose whether to enable security. When security is enabled, access to the MultiClient is limited to authorized users; otherwise, it is available to anyone using the PC. At this stage, it is not necessary to enable security. NOTE: For information about MultiClient security settings, see the MultiClient User Guide. D D To open the MultiClient: 1.
SerVision MVG 400 System Guide Figure 24: MultiClient window Installing the MultiClient 35
SerVision MVG 400 System Guide Configuring the MVG 400 This section explains how to configure the MVG 400 unit for your environment and how to fine-tune its performance. Before You Begin Before the MVG 400 unit can be configured, the hardware should be set up as follows: • The MVG 400 unit must be installed. • All the cameras, sensors, activators, and optional devices should be connected to the MVG 400 unit. • A PC must be on the same LAN as the MVG 400.
SerVision MVG 400 System Guide Once the network settings of the unit have been configured, such that the unit can be accessed remotely via the internet, the configuration utility can also be accessed remotely. For additional information, see Opening the Configuration Remotely, page 44. In general, the easiest way to open the configuration utility is through the MultiClient, as described below.
SerVision MVG 400 System Guide Figure 26: Find Gateway dialog box Note: It may take a few minutes before the unit appears in the list. 3. Select the MVG 400 and then click Configure. A browser window opens and displays the configuration Login screen. Figure 27: Login screen 4. Fill in the User Name and Password fields.
SerVision MVG 400 System Guide Note: By default, the user name is svuser and the password is servconf. Use these values the first time you log into the configuration utility. Once you have logged in, it is recommended that you change these values (see Authentication, page 80).
SerVision MVG 400 System Guide Link to configuration screen Figure 29: Top-level Summary screen Five additional, lower-level summary screens are available in the configuration utility: Cameras, Sensors, Outline, System, and Diagnostics.
SerVision MVG 400 System Guide Summary screen name Links to configuration and functional screens Figure 30: System Summary screen D D To open a configuration or functional screen: • In the Main Menu, select the relevant summary screen, and then select the desired screen.
SerVision MVG 400 System Guide Figure 31: Update confirmation message Note: If the update confirmation message does not appear, or an error message appears, all changes made since the last successful update of the page are discarded. 4. To modify additional settings, navigate to the relevant screen and make the changes as necessary. Click Update in each screen when you are finished modifying its settings.
SerVision MVG 400 System Guide Figure 32: Save Settings screen 6. In the Save Settings screen, click Save Changes to System. The unit stores the changes permanently, and the System Restart Page screen opens: Figure 33: System Restart Page screen 7. Click Restart System. The unit restarts, and the changes are implemented. You are automatically logged out of the configuration utility.
SerVision MVG 400 System Guide MVG 400 unit. Configuration changes that were made during the timed-out session are not discarded, as long as Update was clicked in the relevant screen before the time-out occurred. Opening the Configuration Remotely Once the unit has been configured so that it can be accessed by a client remotely via the internet (see LAN Settings, page 63), the configuration utility can be accessed remotely in the same way.
SerVision MVG 400 System Guide Opening the Configuration Manually The configuration utility can be opened manually in a browser using the IP address and port of the unit. This is particularly useful in situations in which you cannot open the configuration utility through the MultiClient. This is most likely to occur when you are opening the configuration utility remotely and either do not have access to the MultiClient or cannot connect to the unit remotely through port 10000.
SerVision MVG 400 System Guide System Settings System settings include basic settings, such as the name of the unit, the time zone in which it is located, and the current date and time, as well as network settings, usernames and passwords for accessing and configuring the unit, GPS settings, SMS and e-mail notification settings, schedules, and AVV and TV-Out configuration.
SerVision MVG 400 System Guide • Port Forwarding: Configuring ports that allow external devices to connect to devices within the local network managed by the MVG 400’s router (see page 74) • Proxy and DDNS: Proxy and DDNS settings (see page 76) • Authentication: Usernames and passwords for accessing and configuring the unit (see page 80) • SMS & E-mail: Event notification settings (see page 81) • AVV: Configuration of automatic uploading of video to an ftp server (see page 87) NOTE: The System menu also c
SerVision MVG 400 System Guide • Video Authentication: Adds a digital signature to each frame of video captured by the system. This signature makes it possible to identify frames that have been tampered with. When a SerVision client application plays video that has a digital signature and discovers a frame that has been changed from its original state, the status of the steam indicates that the stream was modified. (Note: Only the newest versions of the MultiClient and the Player support this feature.
SerVision MVG 400 System Guide Figure 36: General System Settings screen 2. Fill in the fields as follows: Field Description System Name Assign a name to the MVG 400 unit (up to 20 Unicode (UTF-8) characters). This name is used to identify the unit in client applications such as the MultiClient, in SMS and e-mail notifications, in AVV file names, and on the proxy. Note: Spaces in the name may cause problems with various network functions, such as e-mail notifications, proxy, and DDNS.
SerVision MVG 400 System Guide Field Description access the configuration utility using this port. Speaker Under Speaker, select one of the following: • None: Disable both speakers. • Internal: Enable the internal speaker. (If an external speaker is connected to Aout, it is disabled.) • External: Enable the external speaker. (The internal speaker is disabled.) • Both: Enable both the internal speaker and the external speaker. (The same audio stream will be played on both speakers at the same time.
SerVision MVG 400 System Guide Field Description GPS Recording Select this option to record the results of each GPS location check. This option must be selected it you want to be able to see the route followed by the vehicle, or see where the vehicle was when a particular event occurred. Note: Clearing this option does not free disk space for other uses. Ignition Select this option if you want the unit to power down automatically whenever the ignition is turned off.
SerVision MVG 400 System Guide Field Description Outline Switching Select one of the following types of triggers for activating different outlines: • None: No automatic outline switching – outlines can only be switched manually using in the configuration utility (see Outlines, page 124) • Sensor: Makes it possible to use Sensor 1 events as triggers for outline switching (see Sensor and Activator Settings, page 115) • Schedule: Makes it possible to schedule outline switching (see Schedules, page 129) L
SerVision MVG 400 System Guide Reduced volume 0 1 2 3 No change 4 5 6 Increased volume 7 8 9 10 You can test the volume settings as you configure them by connecting to the MVG 400 using a client application. Volume levels can be adjusted for testing purposes without resetting the MVG 400 unit. D D To configure the volume of the internal speaker: 1. Make sure someone is near the MVG 400 to listen to sound being transmitted from the speaker. 2.
SerVision MVG 400 System Guide D D To configure the volume of a microphone: 1. Open the client application for which you want to optimize the settings (e.g., the MultiClient), connect to a live video stream that is linked to the microphone, and listen to the sound. If the volume needs adjustment, adjust it as explained in the following steps. 2. In the General System Settings screen, under Audio In, select a volume setting for the relevant microphone (“CH 1” for Ain1; “CH 2” for Ain2).
SerVision MVG 400 System Guide Figure 40: TV-Out Settings screen 2. Select Enabled. The fields required to configure the monitor display are added to the screen: Figure 41: TV-Out settings 3.
SerVision MVG 400 System Guide Field Description Video mode Select the video format used by the monitor. Note: Some SECAM monitors are compatible with the system. If they are, they should work when the PAL video mode is selected.
SerVision MVG 400 System Guide Field Description Display Camera Number If you chose to display the camera name for live and/or recorded video, select this option if you want to display the camera number instead of its name. This is particularly useful if the name contains non-English characters that are not displayed properly on the monitor. Note: This option has no effect if Display Camera Name in Live Video is not selected. 4.
SerVision MVG 400 System Guide misunderstandings when playing recorded video. Moreover, the unit will not record if the time on it is invalid. The clock can be set by manually synchronizing its time with the time on the PC on which the configuration utility is running. This should be done when the system is first set up. Like most clocks, the unit's clock has a tendency to drift slightly over time. Therefore, the time should be updated at frequent intervals. The time can be updated manually at any time.
SerVision MVG 400 System Guide Option Description Manual Lets you activate and deactivate daylight savings time manually. When this option is selected, the Enabled checkbox appears below the DST Control Type field. Select this checkbox when daylight savings time begins, and clear it when daylight savings time ends. Figure 44: Manual DST settings Automatic Lets you define a rule for the automatic activation and deactivation of daylight savings time.
SerVision MVG 400 System Guide Note: When daylight savings time is activated, the time on the unit clock is set one hour ahead of the time in the selected time zone. 3. Under Time Zone, select the time zone in which the MVG 400 is located. 4. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139).
SerVision MVG 400 System Guide Sync Time confirmation message Figure 47: System Restart Page after manual time updating NOTE: If the unit clock was set ahead more than about 15 minutes, the screen may display a message indicating that your configuration session has expired instead of the System Restart page. This does not mean that the time was not reset correctly. However, you should still restart the unit to fully implement the update. To do this: • Log into the configuration utility again.
SerVision MVG 400 System Guide Figure 48: Restart confirmation message Note: To continue configuring the unit, click the link in the message and log into the configuration utility again. Note: If you do not reset the unit at this time, the time setting is partially implemented. The next time the unit is reset, the time change is fully implemented.
SerVision MVG 400 System Guide Note: Most time servers use port 123. If a time server you want to use uses a different port, you must specify the port after the IP address or hostname. (Separate the address and the port with a colon (:). For example: 192.168.1.15:345) 2. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139).
SerVision MVG 400 System Guide 4. If the unit will have a static IP address, clear the Enable Dynamic IP (DHCP) checkbox. The fields required to configure the LAN settings are added to the screen. Figure 50: Static IP settings Fill in the fields as follows: Field Description IP Address Specify the static IP address of the unit on the cabled LAN. The address should conform to the standards of the LAN. Subnet Mask Modify the LAN subnet mask as necessary.
SerVision MVG 400 System Guide Modem Modem settings configure the system to use a cellular modem, if one is connected to the unit (see Connecting the MVG 400 to an External Network, page 26). When the modem is correctly configured, the MVG 400 automatically establishes a connection to a cellular network through it. Before you configure the modem, ask your cellular supplier for the correct settings.
SerVision MVG 400 System Guide once they are correctly configured. Otherwise, the settings will be erased when the unit is next restarted. NOTE: Unless you have made other changes to the system configuration that are only implemented after the system restarts, it is not necessary to restart the system after the modem settings are saved. NOTE: Only one modem should be inserted into the unit at any given time. Inserting two modems simultaneously may lead to unpredictable and undesirable results.
SerVision MVG 400 System Guide Figure 54: GSM settings 3. If CDMA is enabled, fill in the fields as follows: Field Description User Name If the cellular supplier requires a user name, fill in the user name. Password If the cellular supplier requires a password, fill in the password. LCP Echo Select Enabled if you want the system to periodically test the network connection after it is established (see page 65). 4.
SerVision MVG 400 System Guide 6. Save the settings to implement them permanently (see Saving Configuration Changes, page 139). It is not necessary to restart the system. WiFi WiFi settings configure the system to use a WiFi card when the card is connected to the unit (see Connecting the MVG 400 to an External Network, page 26). When the WiFi card is correctly configured, the MVG 400 automatically establishes a connection to the specified wireless network through its access point (hotspot).
SerVision MVG 400 System Guide You can configure an access point even if no wireless card is connected to the unit, or when the access point is not within range of the unit. When a wireless card is installed, you can use it to help you add the access point, because it can detect all of the access points that are within range of its current location. It then automatically supplies the SSID of the access point. The unit does not have to be restarted before the wireless connection is established.
SerVision MVG 400 System Guide Figure 57: Access point selected (In Use) Note: If the selected access point is not within range when the WiFi Configuration screen is opened, the Current SSID field is added to the screen. The field displays the name of the selected access point. Current SSID field Figure 58: Current SSID field displaying currently selected access point 4. Save the settings to implement them permanently (see Saving Configuration Changes, page 139).
SerVision MVG 400 System Guide Figure 59: WiFi Configuration screen when no WiFi card is connected to the unit and an access point has not been manually configured 2. In the Manual Definition line, fill in the fields as follows: • Under SSID, fill in the SSID of the access point. • If the access point requires an encryption key, under Key, fill in the key. 3. In the Manual Definition line, click Update. The settings of the access point are saved, and the access point is selected.
SerVision MVG 400 System Guide you want to be able to access the MVG 400 remotely – you should assign a static IP address to the unit instead. D D To assign a static IP address to the MVG 400 in the wireless network: 1. In the WiFi Configuration screen, click Network Settings. The WLAN Settings screen opens. Figure 61: WLAN Settings screen 2. Clear the Enable Dynamic IP (DHCP) checkbox. The fields required to configure the static IP and other network settings are added to the screen.
SerVision MVG 400 System Guide Field Description Default Gateway Fill in the IP address (on the wireless network) of the gateway used for WAN or internet access. If you do not know the internal IP address of the gateway, consult the network administrator. Note: If this field is not filled in correctly, external network services will not be available through this network. These include accessing the unit remotely (even through proxy and DDNS services) and SMS and e-mail notifications.
SerVision MVG 400 System Guide D D To prioritize the network connections: 1. In the Main Menu, under System, click Network Priorities. The Network Priorities screen opens, and displays the three networks – LAN, WLAN (WiFi), and Cell (Modem) – in their current order of priority (the top network is ranked highest). Figure 63: Network Priorities screen 2. To change the position of a network in the ranking, select the network type and then click Up or Down. Figure 64: Moving a network up in the ranking 3.
SerVision MVG 400 System Guide NOTE: Be sure to assign a static internal IP to the device before you set up port forwarding to it (see Connecting Devices to the MVG 400’s Internal Network, page 27) D D To configure port forwarding for a device connected to the unit's router: 1. In the Main Menu, under System, click Port Forwarding. The Port Forwarding screen opens and displays a list of the ports that are already open for remote access and the internal IPs of the devices to which they provide access.
SerVision MVG 400 System Guide Figure 66: Adding a port 3. Click Update and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139). Proxy and DDNS Settings Proxy and dynamic DNS (DDNS) services make it possible for clients to connect to routers that cannot be accessed directly.
SerVision MVG 400 System Guide Figure 67: Proxy and DDNS Settings screen 2. If you are using a proxy for remote access, under Proxy, select Enabled. The fields required to configure the proxy settings are added to the screen.
SerVision MVG 400 System Guide Field Description available, the unit will not connect to the proxy server. • Modem: The unit should only use a Modem connection. If none is available, the unit will not connect to the proxy server. Host/IP Fill in the IP address or hostname of the proxy server. Port Fill in the access port of the proxy server. Note: For full details on using this option, consult your vendor. 3. If you are using a DDNS service, under DDNS, select Enabled.
SerVision MVG 400 System Guide Field Description Hostname Fill in the hostname of the DDNS server. If you are using either No-IP or DynDNS, these values should have been supplied to you when you set up your account. If you are using the SerVision SV-DDNS service, the default hostname is the MVG 400's default system name. You can modify this name as you wish. The name you choose should not include any spaces. In addition, you should make sure the name is unique.
SerVision MVG 400 System Guide Authentication Access to the configuration utility itself is controlled by username-password authentication. By default, the username is svuser and the password is servconf. It is recommended that you change these values. Client access to the unit – via PC, PDA, or cellular telephone – for video viewing and downloading, device control, etc., is also controlled by username-password authentication. By default, the authentication is “anonymous.
SerVision MVG 400 System Guide Note: If the Enable Anonymous Authentication checkbox is selected, the username is anonymous and the password is guest. 4. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139). SMS and E-mail Notifications You can choose to send an SMS or an e-mail to a predefined list of people whenever events of specified types are detected.
SerVision MVG 400 System Guide Once you have configured the notification settings, you can test them by sending a sample notification. For additional information, see Testing Notification Settings, page 86. This section explains how to configure the settings that make it possible for the system to send notifications. Messages are only sent if the device triggering an event – a camera, sensor, or activator – is configured to send notifications of events.
SerVision MVG 400 System Guide The default message includes the recipient’s name, the name of the MVG 400 unit, the name of the device that triggered the event, and the time at which the event was triggered. If the message has been changed from its default version, and you want to replace the current message text with the default text, click Restore Default Template. 3. For each recipient of an SMS or e-mail message, under Recipients, click Add. A row is added to the list of recipients.
SerVision MVG 400 System Guide 4. Under Image Size, select the size of the JPEG image that will be attached to e-mail notifications that contain images (SIF or VGA). Image Size field Figure 77: Image Size field 5.
SerVision MVG 400 System Guide Field Description Use Select the network connection to use to connect to send the e-mail message: • Any: The unit can use any available network connection; it will connect using the highest priority connection available (as defined under Network Priorities; see Network Priorities, page 73). • LAN: The unit should only use a LAN connection. If none is available, the unit will not send the e-mail. • WiFi: The unit should only use a WiFi connection.
SerVision MVG 400 System Guide Code Description Example &N The recipient’s name Johns &S The name of the sensor or VMD that triggered the event Front Door &U The name of the MVG 400 unit Bus-5478 &T The time of the event 22 Feb 07 00:17:16 The default message template is: &N, &S activated on &U at &T If the Front Door sensor is triggered, John will receive the following SMS message from the MVG 400: Johns, Sensor (Front Door) ON activated on Bus-5478 at 22 Feb 07 00:17:16 The recipient na
SerVision MVG 400 System Guide Automatically Uploading Video to an AVV Server You can configure the system to automatically upload recorded video of events from the MVG 400 unit to an AVV web server. Once the video has been uploaded, you can access the server via the internet to view the video. This feature is called Alarm Video Verification (AVV).
SerVision MVG 400 System Guide Figure 79: AVV notification e-mail – start of upload Figure 80: AVV notification e-mail – upload completed Both video files and e-mail notifications are sent by the MVG 400 using the highest-priority network connection available. (For information about prioritizing network connections, see Network Priorities, page 73.
SerVision MVG 400 System Guide This section explains how to configure the settings that make it possible for the system to upload video to an AVV server. Video is only actually uploaded if AVV is activated in the configuration of the device triggering an event – a camera, sensor, or activator.
SerVision MVG 400 System Guide Figure 82: AVV screen expanded 3. Fill in the fields as follows: Field Description Server Fill in the IP address or hostname of the AVV server. Port Fill in the port used for ftp connections to the AVV server (usually 21). Upload Path Fill in the path of the ftp directory on the AVV server. The MVG 400 will upload the video files to this directory. Username Fill in the username required to access the ftp directory on the AVV server.
SerVision MVG 400 System Guide Note: Default recorder settings are set in the Camera screen. For additional information, see Video Recording Settings, page 110; Advanced Recorder Settings, page 112. 5.
SerVision MVG 400 System Guide Devices configured to trigger AVV Figure 84: List of devices configured to trigger AVV Viewing the List of Files on the AVV Server You can view a list of the files on the AVV server by navigating to the http directory on the server. The name of each file indicates the device that detected the event, and the date and start-time of the event. For example: Office_Security_VMD_(Back_Door)(2)_09_07_2007_20_43_51.svr D D To view a list of the video files on the AVV server: 1.
SerVision MVG 400 System Guide Figure 86: List of files in the download directory Viewing Video from the AVV server To view the video that is stored on the AVV server, you download the video to a PC and then play it in the MultiClient. D D To download and view a video file from the AVV server: 1. If you received an e-mail notification of the event, click either the image or the link in the e-mail.
SerVision MVG 400 System Guide link Figure 87: E-mail notification with video link Otherwise, navigate to the download site though the browser as described above, and click the required file in the list. If the site requires authentication, a dialog box opens, requesting the user name and password. 2. Fill in the user name and password, as required, and then click OK. A dialog box opens, and asks what to do with the video file.
SerVision MVG 400 System Guide 3. Select Save. A file selector dialog box opens. 4. Navigate to the location on your PC in which you want to save the video clip file, and then click Save. The file is saved in the selected location. 5. Open the MultiClient. 6. Play the video clip file in the MultiClient in one of the following ways: • Drag the downloaded file to a camera pane in the MultiClient. • In the Tools menu, select Play Downloaded Video.
SerVision MVG 400 System Guide 4. Click Update, and then save the settings. The AVV option is removed from the camera, sensor, and activator screens. The changes will be implemented after the unit is restarted (see Saving Configuration Changes, page 139). Camera Settings The Camera screens are used to configure the cameras connected to the MVG 400 unit.
SerVision MVG 400 System Guide Figure 88: Camera Summary screen Each camera in the system has its own configuration screen. The camera plugged into Video Input 1 is called “Camera 1,” and is configured in the Camera 1 configuration screen, and the camera plugged into Video Input 2 is called “Camera 2,” and is configured in the Camera 2 configuration screen. The camera configuration screens are accessed from the Camera Summary screen.
SerVision MVG 400 System Guide 2. Select the Enabled checkbox. The fields required to configure the camera settings are added to the screen. Figure 90: Camera enabled Note: If Enabled is not selected, the camera cannot record and will not appear in client applications. 3. Fill in the fields as follows: Field Description Description Type a name for the camera (up to 20 characters). Each of the cameras must have a different name. The camera names are used to identify the camera in client applications.
SerVision MVG 400 System Guide Field Description Brightness Adjust the default brightness of the camera. Range: 1–100. These values are used when the MVG 400 unit is started. Note: You can also adjust the brightness in the client as you view the video stream (see page 96 ). Contrast Adjust the default contrast of the camera. Range: 1–100. These values are used when the MVG 400 unit is started. Note: You can also adjust the contrast in the client as you view the video stream (see page 96 ).
SerVision MVG 400 System Guide Figure 91: Audio recording settings Figure 92: Audio-recording enabled message 6. In the audio-recording enabled message, click OK. 7. If you do not want audio from the microphone to be incorporated with the video recorded from the camera, under Audio Recording, clear the Enabled checkbox. Note: The Audio Quality field is not currently in use. All audio recordings have medium quality. 8.
SerVision MVG 400 System Guide D D To configure pan-tilt-zoom controls (PTZ) in cameras that support these features: 1. In the Camera configuration screen, under Camera Control (PTZ), select Enabled. The fields required to configure the PTZ settings are added to the screen: Figure 93: PTZ settings 2. Fill in the fields as follows: Field Description Protocol Select the communication protocol used by the camera for PTZ control.
SerVision MVG 400 System Guide triggers a VMD event. You can configure the VMD itself, and the event notifications that are generated when VMD events are triggered. About VMD Regions The FOV is divided into regions, and the relative sensitivity of the motion detection can vary from region to region.
SerVision MVG 400 System Guide elapsed. If less than 15 seconds pass at the end of event A before additional motion is detected, event A is extended to include the additional motion. Separate events are also defined when the maximum event length is reached. For example, if the maximum length of an event is 30 minutes, new events are generated every 30 minutes even if motion was detected without interruption during the entire period. Consider, for example, a camera that is set up in a train station.
SerVision MVG 400 System Guide Figure 94: VMD settings 2. If you want to define the level of sensitivity of the motion detection that is implemented in the field of view (FOV), and perhaps specify different levels of sensitivity for different regions of the FOV, under Regions, select Enabled. Otherwise, skip to step 8.
SerVision MVG 400 System Guide 4. If you want to set the entire FOV to the specified sensitivity level, click the relevant sensitivity level, and then click Set all regions. The xs marking the entire FOV are colored, or removed, accordingly. 5. If you want to apply the current sensitivity level to a rectangular area of the FOV (containing multiple region markers), do the following: • Make sure the Change Multiple Times checkbox is selected. • Click one corner of the rectangular area.
SerVision MVG 400 System Guide An x of the color representing the selected sensitivity level appears on the image (or the x is removed from the area, if the current sensitivity level is "Motion Disabled"). 7. Repeat steps 3–6 as necessary for each type of sensitivity level you want to apply to a region of the FOV. Figure 98: Region sensitivities set 8. Under Debounce, specify the minimum interval between events, in seconds. Range: 3– 30 seconds.
SerVision MVG 400 System Guide Field Description page 81). Note: The upload of the video clip begins at the end of the motion event. Nevertheless, the first e-mail notification is sent when the event is first detected. Thus, the video clip may not be available yet when you receive this e-mail notification. A second e-mail notification is sent when uploading is completed.
SerVision MVG 400 System Guide Field Description Activator 1 Select the action that each activator should perform when a motion detection event begins: Activator 2 • Turn on: Set the activator line to “high.” • Turn off: Set the activator line to “low.” • None: Do not change the activator’s setting. Note: For additional information about working with activators, see Sensor and Activator Settings, page 115.
SerVision MVG 400 System Guide D D To configure video lost detection: 1. In the Camera configuration screen, under Video Lost, select the actions that the MVG 400 should perform if video reception from the camera is interrupted, as described below. Figure 99: Video Lost settings Field Description AVV Select this option to have the MVG 400 send video of the seconds preceding the video-lost event to an AVV server for downloading.
SerVision MVG 400 System Guide Field Description notifications. Include a text message in the e-mail, but do not attach any images to the message. • Text & image: When a video-lost event is detected, send email notifications that include both a text message and a picture of the first frame of the event. Note: E-mail messages are sent to the recipients specified in the SMS and E-mail screen, in the format defined there (see SMS and E-mail Notifications, page 81).
SerVision MVG 400 System Guide for the video stream that is to be recorded. Recorded video can be downloaded from the hard drive for viewing and saving on the client. The available space on the hard drive limits how much disk space can be allocated for each recorder.
SerVision MVG 400 System Guide Figure 100: Settings for event-triggered recording 2. Under Recording Quality, select the recording quality, as follows: • High: 128 kbps / 10 fps (default setting) • Medium: 48 kbps / 7 fps • Low: 24 kbps / 4 fps Note: For information about selecting custom recording quality settings, see Advanced Recorder Settings, page 112. 3.
SerVision MVG 400 System Guide When advanced settings are activated, you can choose to record larger VGA frames, or smaller, QSIF frames, and you can select custom quality settings. Quality is defined by a bitrate/framerate pair.
SerVision MVG 400 System Guide CAUTION: When you update a recorder's disk allocation or size settings, all the recorded video that is currently stored on the hard drive is deleted. Video storage normally follows the FIFO (first-in, first out) model: when the disk space allocated to a recorder is full, the system automatically erases the earliest recordings from the camera to make space available for new recordings. If this is not desirable, linear recording can be implemented instead.
SerVision MVG 400 System Guide Field Description Write Protect Select this option if you want to record linearly – continue recording until all the allocated disk space is full, and then stop recording. Note: If this option is not selected, recording follows the FIFO model: when the disk allocation is full, the earliest recordings from this camera are erased to make room for new recordings.
SerVision MVG 400 System Guide downloading by users. The e-mail notification includes a link to the video file on the server and a picture of the event. • Send Sensor event notifications to the SMS and/or e-mail recipients defined for the system (see SMS and E-mail Notifications, page 81). E-mail notifications can optionally include a picture of the event, and, if AVV is activated, a link to video of the event.
SerVision MVG 400 System Guide configured in the Sensor #2 configuration screen, and so forth. Sensors connected to the unit through an ADAM module appear as “External Sensors.” They are configured in the same way as sensors connected directly to the unit. NOTE: External sensors can only be enabled and configured if ADAM Sensors is enabled in the General System Settings screen (see Configuring General System Settings, page 48).
SerVision MVG 400 System Guide Figure 104: Sensor enabled Note: If Enabled is not selected, the sensor cannot function as an event trigger and will not appear in client applications. Note: Sensors that are not physically connected to the MVG 400 but are enabled may generate false alarms. 3. Fill in the fields as follows: Field Description Sensor Name / Activator Name Assign a name to the device (up to 20 characters). Each device must have a different name.
SerVision MVG 400 System Guide Field Description Attach cameras Select the cameras to which the device should be linked, if desired. Selecting a camera has the following effects: • If you receive e-mail notifications of events that were triggered by this device, and the notifications contain images, an e-mail with an image will be sent for each of the selected cameras. • If you activate AVV for the device, video of events from each of the selected cameras is uploaded to the AVV server.
SerVision MVG 400 System Guide Field Description page 87). SMS Select this option to have the MVG 400 send SMS notifications when the device triggers an event. Messages are sent to the recipients specified in the SMS and E-mail configuration screen in the format defined there (see SMS and E-mail Notifications, page 81). E-mail Select the desired type of e-mail notification, as follows: • None: Do not send e-mail notifications when an event is detected.
SerVision MVG 400 System Guide Field Description Load Outline If Sensor 1 is a toggle switch that will be used to switch outlines, select Enabled, and then follow the instructions under Configuring Sensor 1 to Switch Outlines, page 121. (Sensor 1 only) Note: This option only appears if Outline Switching is set to Sensor in the General Settings screen. For additional information, see page 52.
SerVision MVG 400 System Guide NOTE: This feature can only be activated in the Sensor 1 configuration screen if it is first enabled in the General System Settings screen (see General System Settings, page 47). D D To configure Sensor 1 as an outline switch: 1. In the Main Menu, under Sensors, click Sensor 1. The Sensor #1 configuration screen opens. Figure 105: Sensor #1 configuration screen Note: Every time the outline is switched, a sensor event is triggered.
SerVision MVG 400 System Guide Figure 107: Selecting an outline 4. Under When Sensor Off, under Load Outline, select the name of the outline you want to load when the switch is turned off, as described in steps 2–3. 5. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139). Configuring Sensor 4 to Control CCTV Display A push-button switch can be connected to Sensor 4 instead of a sensor.
SerVision MVG 400 System Guide Figure 108: Sensor #4 configuration screen Note: Every time the CCTV display is switched, a sensor event is triggered. If notification settings are activated, notifications will be triggered each time the display is changed. 2. Select the TV-Out Display Switch checkbox. 3. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139).
SerVision MVG 400 System Guide For information about using Sensor 1 to trigger outline switching, see Sensor and Activator Settings, page 115. For information about setting up a schedule for outline switching, see Schedules, page 129. The name of the outline that is currently running is displayed at the top of the screen. Running outline Figure 109: Outline that is currently running Creating an Outline D D To create a new outline: 1. In the Main Menu, click Outlines.
SerVision MVG 400 System Guide 3. Select Enabled. The outline's initial recording and event-handling settings are displayed: Figure 112: Outline #1 summary screen – enabled Note: The initial settings of each outline are based on the Default outline. 4. Under Outline Name, modify the name of the outline as required, and then click Update. The name is updated. The change is fully implemented when the configuration changes are saved and the unit is restarted.
SerVision MVG 400 System Guide Click to open Outline #1, Camera #1 Settings Figure 113: Opening Outline #1, Camera #1 settings in the Main Menu The configuration screen for the device opens. Figure 114: Outline #1, Camera #1 configuration screen Note: If a device is not enabled in the Default outline, it cannot be enabled in any other outline. In this case, the configuration screen of the device in the outline section will say the device is disabled (see figure 115).
SerVision MVG 400 System Guide Figure 115: Device that is not enabled in the Default outline 6. Select the desired settings for the device in the current outline.
SerVision MVG 400 System Guide NOTE: Sensor and schedule-based outline switching override manual outline selections and the start-up outline. For example, if Sensor 1 is configured to function as an outline switch, and the "Daytime" outline is selected for activation when the Sensor 1 is off, the “Daytime” outline will load automatically whenever the outline switch is in the OFF position.
SerVision MVG 400 System Guide Figure 116: Schedules screen (inactive) 2. Select Enabled. The schedule grid and its controls are displayed. Schedule grid Outlineattachment controls User-defined holidays (if any) Figure 117: Schedules enabled The upper part of the screen contains the schedule grid. Below it are controls that allow you to attach specific outlines to particular days and times in the grid. Below these, userdefined holidays appear, if any are defined.
SerVision MVG 400 System Guide The key to the color-coding of the outlines appears below the grid. For example, in figure 118 below, the Default outline is represented in the grid by a red rectangle, the Parking Lot outline by a blue rectangle, the Out of Service outline by a green rectangle, and the Office Closed outline by a gray rectangle.
SerVision MVG 400 System Guide Selected outline Figure 119: Color-coded schedule 2. If you want to apply the outline to the entire week’s schedule, click Set all schedules to currently selected outline. All of the rectangles in the schedule grid are switched to the color representing the selected outline. 3. If you want to apply the outline to specific day of the week, click the name of the day in the schedule grid.
SerVision MVG 400 System Guide Border Figure 120: Rectangle with border • Click the diagonally opposite corner of the rectangular area that you want to mark. The selected outline is applied to the entire rectangle. Figure 121: Clicking the diagonally opposite corner of the area Note: The entire schedule grid, representing full 24-hour days, may not all be visible at one time on your screen.
SerVision MVG 400 System Guide The rectangle is displayed in the color representing the selected outline. 6. Repeat steps 1–5 as necessary for each type of outline you want to apply to a time slot in the schedule. 7. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 139). Defining Holiday Schedules Holiday schedules are essentially exceptions to the standard weekly schedule.
SerVision MVG 400 System Guide Edit Holidays Figure 122: Edit Holidays The Holidays screen opens. The screen displays the schedule grid at the top (it is not editable here), and below it, a list of the holidays that are already defined (if any).
SerVision MVG 400 System Guide Figure 123: Holidays screen 2. Click Add Holiday. A blank New Holiday section opens. Figure 124: New Holiday section 3. Fill in the fields as follows: Field Description Name The name of the holiday, e.g., New Years Day. Start Date The date of the first day of the holiday. End Date The date of the last day of the holiday. If the holiday only lasts one day, this is the same as the start date.
SerVision MVG 400 System Guide Field Description Repeating If the holiday occurs every year on the same date(s), select this checkbox. If the holiday occurs on different dates every year, or is only taking place once, clear this checkbox. Valid On The days of the week on which the holiday schedule is applicable. For example, if a Jazz festival is scheduled for all of the Sundays in July, you could select Sunday. The holiday schedule would be implemented only on the Sundays of the month of July.
SerVision MVG 400 System Guide Defining a New Schedule Row In addition to the standard rows for the days of the week, you can create custom schedule rows that can be implemented on holidays. For example, you could create a special row with a schedule that is to be applied only on New Years Day. D D To define a new schedule (row): 1. In the Schedules screen, below the schedule grid, click Add Row. A new row is added to the grid. New row Add Row button Figure 126: New row in schedule grid 2.
SerVision MVG 400 System Guide Name updated Figure 128: Row name updated 4. Follow the instructions under Configuring a Standard Weekly Schedule, page 131 to select the outlines to implement in each time slot. Note: To assign the new schedule to a holiday, click Edit Holidays to open the Holidays screen. Follow the instructions above (see Defining Holiday Schedules, page 134) for configuring the holiday. The new schedule appears in the holiday configuration section in the Day dropdown list.
SerVision MVG 400 System Guide Figure 129: Save Settings screen 2. In the Save Settings screen, click Save Changes to System. The unit stores the changes permanently, and the System Restart Page screen opens: Figure 130: System Restart Page screen 3. Click Restart System. The unit restarts, and the changes are implemented.
SerVision MVG 400 System Guide Figure 131: Restart confirmation message Note: To continue configuring the unit, click the link and log into the configuration utility again. Note: If you do not restart the unit at this time, most changes are not implemented on the unit, but they are saved on it. The next time the unit is reset, the changes are implemented. Discarding Changes Once you have saved a change to the unit's configuration settings in the configuration utility, the change is stored on the unit.
SerVision MVG 400 System Guide Figure 132: Changes Discarded screen 3. Continue configuring the unit as required. Restoring Default Settings If the unit does not function as expected, and you believe this is the result of recent configuration changes, you can choose to restore all of the original factory settings to the unit. You can then configure the unit manually once again, from scratch, as you would if the system was just installed.
SerVision MVG 400 System Guide Figure 133: Confirm Restore screen 3. Select Are you sure you want to restore factory defaults?. Note: If you do not select this option, the unit's settings will not be restored, even if you click Confirm. 4. If you want to save all the recorded video that is stored on the unit, select Attempt To Save Recordings?. Before restoring the factory settings, the system will attempt to save the recorded video on the hard drive.
SerVision MVG 400 System Guide Figure 134: System Restart Page after default settings are restored 6. Click Restart System. The unit restarts, and the factory default settings are implemented. You are automatically logged out of the configuration utility, and a confirmation message appears.
SerVision MVG 400 System Guide • If the primary IP used by the unit before you restored the default settings was the default, factory-configured IP, click the link in the confirmation message to log into the configuration utility and reconfigure it.
SerVision MVG 400 System Guide Connecting to the MVG 400 Once the system is installed and configured, you can connect to it with a client device. This chapter explains how to connect to the MVG 400 using the MultiClient from a PC that is either on the same LAN as the MVG 400 or connected to the unit by an Ethernet cable. If this is successful, you can then install the MultiClient on a remote computer and connect to the MVG 400 via the internet.
SerVision MVG 400 System Guide Figure 137: Find Gateway dialog box 3. Select the MVG 400 and then click Connect. The MultiClient connects to the MVG 400, and the MVG 400 appears in the Connection Panel. 4. In the Connection Panel, expand the system to display all the devices connected to it. Figure 138: Expanded system 5. Drag a camera from the Connection Panel to one of the camera panes in the Viewing area. Live video from the camera is displayed in the camera pane.
SerVision MVG 400 System Guide Camera pane Camera in the Connection Panel Figure 139: Viewing area NOTE: The number of video streams (live and/or recorded) that the MVG 400 can supply simultaneously is limited. This limit is based on the system configuration and is due to memory constraints.
SerVision MVG 400 System Guide Viewing Snapshots in a Browser The Snapshot feature enables you to view live images from cameras without using a client application, through a web browser. This means you can see what is happening on-site wherever you are, as long as you have access to a computer that is connected to the internet – even if you do not have a client device with a SerVision client application available.
SerVision MVG 400 System Guide Figure 141: Snapshot login screen 3. Under Authentication, fill in the username and password used for client access to the MVG 400 unit. Note: If client authentication is anonymous, the username is anonymous and the password is guest. For additional information, see Authentication, page 80. 4. Under Image Information, fill in the fields as follows: Field Description Quality Enter the desired snapshot image quality, as a value from 1 through 100.
SerVision MVG 400 System Guide Figure 142: Snapshot Viewer When the Snapshot Viewer is open, you can change its settings as required. For example, you can select a different camera, or choose to have the snapshot refreshed at specified intervals. You can also refresh the snapshot manually whenever you wish. D D To change the Snapshot Viewer settings: 1.
SerVision MVG 400 System Guide Viewing Video on a CCTV Monitor (TV-Out) If a CCTV monitor is connected to your MVG 400, you can view video on it.
SerVision MVG 400 System Guide The default display is defined in the unit’s configuration (see Configuring a CCTV Monitor (TV-Out), page 54). If a switch is connected to the Sensor 4 connector on the rear panel of the unit, you can use the switch to cycle through the various available display types (see Sensor and Activator Settings, page 115). Otherwise, the default display is always used. NOTE: In order for the monitor to work, TV-Out must be activated in the unit’s configuration.
SerVision MVG 400 System Guide Resetting the Unit You can reset the unit at any time. Resetting the unit may help if video streaming is unreliable or frequently interrupted. If changes were made to the configuration of the unit (see Configuring the MVG 400, page 36), and the changes were saved on the unit, but the unit was not reset afterwards, the changes are implemented when the unit is reset.
SerVision MVG 400 System Guide Figure 147: Restart confirmation message Restoring Factory Settings If certain configuration settings are set incorrectly, or you forget their values, it may be impossible to connect to the MVG 400 unit. For example, if you forget the username and password required for configuring the unit, you will not be able to access the configuration utility. In this case, you can force all the configuration settings to be reset to their default values.
SerVision MVG 400 System Guide 3. Place the jumper on pins 2 and 3 of the RS232/485 connector. RS232/485 connector Pin 2 Pin 3 Figure 149: Connectors for shorting activators and sensors Figure 150: Jumper connected to pins 2 and 3 4. Reconnect the power to the unit. When the startup process is completed (the Power LED on the front of the unit flashes at frequent intervals), the default factory settings are restored. 5. Disconnect the power from the unit again. 6.
SerVision MVG 400 System Guide • You change the recording size or disk allocation settings of one of the cameras (see Advanced Recorder Settings, page 112).
SerVision MVG 400 System Guide Figure 152: Confirmation prompt 3. Click OK. The recordings are erased, and a confirmation message appears below the Main Menu. Figure 153: Confirmation that recordings were erased 4. Restart the unit. Note: No recording will take place from the camera until the unit is restarted (see Resetting the Unit, page 154).
SerVision MVG 400 System Guide Figure 154: Erase Recordings 2. Select Confirm Erase, and then click Erase. The contents of the hard drive are erased, and a System Restart screen is displayed. Figure 155: System Restart screen after recordings are erased Restoring the Default Disk Allocation This section explains how to erase all recorded video from the unit’s hard drive and, at the same time, restore the disk space allocation to its default settings. 1.
SerVision MVG 400 System Guide Restore default disk allocation Figure 156: Restoring default disk allocation You are prompted to confirm that you want to erase all the recordings and restore the disk allocation: Figure 157: Confirm disk reallocation prompt 2. Click OK. An Update Confirmation (ATTENTION) message appears below the Main Menu.
SerVision MVG 400 System Guide 3. Click “Click here to go to Save Settings page.” The Save Settings page opens, with a warning message displayed: Figure 159: Warning message in Save Settings page 4. Click Save Changes to System. The default disk allocation is restored, and the System Restart Page screen opens: Figure 160: System Restart Page screen Note: From the time you click Save Changes to System, the existing video recordings become inaccessible.
SerVision MVG 400 System Guide 5. Click Restart System. The existing video recordings are erased, and the unit restarts. After the unit restarts, recording begins again.
SerVision MVG 400 System Guide Upgrading the Firmware From time to time, SerVision releases new firmware versions for the MVG 400. Firmware for the video gateway component of the unit is distinct from firmware for the router component of the unit, and updates are released for each at different times. Upgrading Video Gateway Firmware This section explains how to obtain and install new MVG 400 firmware. New firmware can be installed on-site or remotely.
SerVision MVG 400 System Guide Figure 161: System Upgrade screen 2. Fill in the fields as follows: • IP/Host: The IP address or hostname of the TVG Upload Server • Port: The port of the TVG Upload Server 3. Click Update. The unit connects to the server, and receives a list of available firmware versions from it. It displays the list in the screen. Select firmware version from dropdown list Figure 162: Available firmware versions 4. Select the required version from the list, and then click Update.
SerVision MVG 400 System Guide Figure 163: Log of the upgrade process When the process is complete, you are logged out of the configuration utility. Log in again to continue configuring the unit. Upgrading Firmware via the TVG Download Utility If your distributor does not offer direct downloading of firmware updates via a TVG Upload you must download the required files and install them as explained in this section.
SerVision MVG 400 System Guide communication problems when using the internet, it is recommended to download through the LAN or cross cable whenever possible. D D To download the firmware to the unit: 1. Double-click the TVG_download.exe file. The HVG/MVG/IPC Download Utility opens: Figure 164: HVG Download Utility Note: The version number of the Download Utility appears in the title bar. 2. Select LAN. 3.
SerVision MVG 400 System Guide Figure 165: List of TVGs on the local network Note: If the unit has just started up, it may not appear until its boot process is completed. In this case, click Exit to close the Find gateways dialog box, wait a minute, and then open the Find gateways dialog box again. 4. In the upper-right corner of the HVG/MVG/IPC Download Utility, make sure the Login checkbox is selected, and then enter the User name and Password you use to access the configuration utility of the unit. 5.
SerVision MVG 400 System Guide Figure 166: Download Utility with firmware file selected 7. Click Download. Download progress is indicated in the progress bar in the lower portion of the HVG/MVG/IPC Download Utility. The process begins with an integrity check that ensures the file is a valid firmware file. Then the file is downloaded to the unit. When the download is completed, the unit automatically resets, and the Software download message is displayed. Figure 167: Software download message 8.
SerVision MVG 400 System Guide In some cases, a download fails and it is not possible to access the unit afterwards in the usual way. This can occur, for example, if the download was interrupted before it was completed, if there is a problem with the flash memory of the unit, or if an incompatible firmware version was downloaded to the unit. When this happens, you can usually reinstall the firmware using the Catch Boot option.
SerVision MVG 400 System Guide To add the –t parameter, create a shortcut to TVG_download.exe, open its Properties and in the Target field add –t after the file name. -t added to target Figure 168: -t in the Target field of the shortcut properties The HVG Download Utility opens, with the Catch Boot option available.
SerVision MVG 400 System Guide 3. Select RS232 and then enter the COM port number. 4. Select Catch boot. A message containing instructions for using the Catch Boot feature appears: 5. Click OK. The message closes. Note: The Catch Boot operation does not perform a login; it is not necessary to fill in the Username and Password fields. 6. Click File. A file selection dialog box opens. 7. Browse to the TVX firmware file that you want to download to the unit, and then click OK.
SerVision MVG 400 System Guide NOTE: Do not upgrade the router firmware unless you are told to do so by technical support staff. NOTE: It is recommended that you save all configuration changes and restart the unit to implement them before you upgrade the router firmware. D D To upgrade the router firmware: 1. In the Main Menu, click Diagnostics, and then click Upgrade Router. The Router Upgrade screen opens: Figure 171: Router Upgrade screen 2.
SerVision MVG 400 System Guide System Diagnostics The configuration utility contains various tools that can be used to monitor system functioning and to help solve connection and other system problems. The System Diagnostics displays the current system statistics and contains tools that you can use to test the current connection and e-mail notification settings. Some of these tools, as well as additional system information, can also be accessed from the Diagnostics submenu.
SerVision MVG 400 System Guide Figure 172: System Diagnostics screen D D To open the System Diagnostics screen: • In the Main Menu, click Diagnostics. System Statistics The System Diagnostics screen includes a list of system statistics: Figure 173: System Statistics These statistics are explained below: Statistic Description CPU Temperature The current temperature of the MVG 400's CPU. If the temperature is too high, it is displayed in red.
SerVision MVG 400 System Guide Statistic Description Memory The size of the unit's RAM DSP The speed of the unit's digital signal processor HD Size The capacity of the unit's hard drive HD Model The model number of the unit's hard drive Chipset The unit's chipset identifier (This information may be requested by technical support staff if the unit malfunctions.
SerVision MVG 400 System Guide NOTE: Some devices are configured not to respond to Ping requests. Therefore, the fact that a device does not respond to a Ping request does not prove unequivocally that the device cannot be accessed remotely. D D To test connections to the MVG 400 unit using Ping from the PC: 1. On the PC, open a Command Window as follows: • Open the Start menu and click Run. A Run window opens. Figure 174: Run window • In the Run window, in the Open field, type cmd, and then click OK.
SerVision MVG 400 System Guide successfully sent, as in figure 176. If a target device does not respond to a message, the Ping command returns a "Request timed out" message, as in figure 177. . Figure 176: Results of successful Ping Figure 177: Results of failed Ping D D To test a remote connection from the MVG 400 unit to a host device using Ping: 1.
SerVision MVG 400 System Guide Figure 178: Ping request Note: You can also access Ping from the Diagnostics submenu. The functionality is the same regardless of how you access it. Ping in Diagnostics submenu Figure 179: Diagnostics submenu 2. Click Start. The response screen opens.
SerVision MVG 400 System Guide Figure 181: Ping to which the remote device did not respond Traceroute Traceroute is a tool that sends a simple message to an IP address and follows the route it takes from machine to machine in the network to reach its destination. This may help you identify routing problems or firewalls that are interfering with remote connections to your MVG 400. Traceroute is available from any Windows Command Window.
SerVision MVG 400 System Guide Figure 183: Command Window 2. In the Command Window, type tracert , where is the IP address of the MVG 400. For example, type tracert 216.10.144.11 3. Press Enter. Traceroute sends three packets, and follows their route for up to 30 steps from the sender to the target. For each step in the route, the time it took for each packet to arrive from the previous machine, and the IP of the current machine, are displayed. .
SerVision MVG 400 System Guide If the target device is not reached after 30 steps, Traceroute times out. Figure 185: Traceroute timed out after 30 steps D D To trace the route from the MVG 400 unit to a host device using Traceroute: 1. In the System Diagnostics screen, under Traceroute, in the Trace IP/Host field, fill in the URL or public IP address of the host device to which the MVG 400 should connect. Figure 186: Traceroute request Note: You can also access Traceroute from the Diagnostics submenu.
SerVision MVG 400 System Guide Traceroute in Diagnostics submenu Figure 187: Diagnostics submenu 2. Click Start. The response screen opens. Traceroute sends three packets, and follows their route for up to 30 steps from the sender to the target. For each step in the route, the time it took for each packet to arrive from the previous machine, and the IP of the current machine, are displayed.
SerVision MVG 400 System Guide Figure 188: Traceroute results If the target device is not reached after 30 steps, Traceroute times out.
SerVision MVG 400 System Guide Figure 189: Traceroute timed out after 30 steps System Diagnostics 184
SerVision MVG 400 System Guide Troubleshooting This section contains a list of common problems and suggestions for finding solutions. If you cannot solve a problem you are having with the unit, please contact technical support. NOTE: The technical support representative may ask you for the serial number of your unit. The serial number appears on the sticker on the underside of the unit, and is labeled S/N. 1.
SerVision MVG 400 System Guide Solutions: • Ensure that all of the connection parameters are defined correctly in the Modem Configuration screen. • If you are using a GSM modem, check if the SIM card is PIN-protected. If it is, ensure that the correct PIN is entered in the Modem Configuration screen. • Contact your cellular provider to ensure that the modem settings are correct and the line is active. • If LCP is enabled, try disabling it. Additional information: Modem, page 65. 5.
SerVision MVG 400 System Guide Solutions: • Cameras are not configured for the proper video format. Ensure that all cameras are configured with the proper video format (PAL or NTSC). • Cameras that use different video formats (PAL and NTSC) are connected to the MVG 400. All connected cameras should use the same video format. Additional information: Camera Settings, page 96 (in particular, on the Video Type field, see page 98) 9.
SerVision MVG 400 System Guide 11. Problem: The unit does not record video even though it is configured to do so, or video that was recorded by the unit cannot be accessed by any of the client applications. Solutions: • In the System Diagnostics screen (or the System screen), check the HD Size and HD Model. If the size is 0 or the model is incorrect, there may be an internal hard-drive problem. Contact your vendor.
SerVision MVG 400 System Guide 13. Problem: The LEDs on the front panel of the unit light up, but the unit cannot be accessed by any external devices. Solutions: Restart the unit and observe the LEDs on the front panel. The normal power-up sequence includes a number of flashes of these LEDs: The Power (right) LED starts out green, flashes orange, turns green again, flashes five times, and, finally, when the start-up process is completed and the unit is operating normally, blinks every second.
POB 45205 Jerusalem 91450 Israel Tel: +972-2-535 0000 • Fax: +972-2-586 8683 www.servision.net • info@servision.
