Quick Start Guide

10
Limited Warranty
TrueInnovationsseatingproductsarewarrantedagainstdefectsinmaterialandworkmanshipwhileownedbythe“Original
Purchaser”.Theterm“OriginalPurchaser”isdenedasthatpartyorentitywhichpurchasesTrueInnovationsfurniturefrom
anauthorizedTrueInnovationsretailerasshownbytheoriginal sales receipt.Thiswarrantydoesnotapplyto“asis”or
previously owned seating products.
TrueInnovationswarrantsitsproductstobefreefromdefectsinmaterialsandworkmanship(normalwearandtear,fading
and stretching excepted), for one year from the date of purchase, except as provided below under the limited warranty.
Theexceptionsorexclusionstothiswarrantyareasfollows:
1.Upholsterymaterialandfoamcushionmaterialiswarrantedagainstdefectsinmaterialandworkmanshipforaperiodof
one year, beginning on the date of purchase as shown on the original sales receipt.
2. Any warranty claim that is submitted after the limited warranty period, or without proper proof of purchase will not include
the cost of parts, labor, or delivery.
3.ThiswarrantyshallnotapplytotheTrueInnovationsproductswhichhavebeensubjectedtomisuse,neglect,alteration,
modication,orattachments,eithercausedbytheoriginalpurchaser,shipping,storage,accident,re,ood,oractsofGod.
Intheeventofadefectinmaterialorworkmanshipcoveredbythiswarranty,TrueInnovationswillrepairorreplace,attheir
discretion, without charge the warranted furniture within a reasonable amount of time. We reserve the right to require
damaged parts to be returned to us upon request. Natural markings such as scars, brands, grain variations, wrinkles, color
variations, etc. will be considered normal characteristics and not construed as defects. We cannot warrant leather against
scratching or scuffing, as all leather is subject to blemishes with use.
Forclaimsorquestionsconcerningthiswarranty,pleasecontactTrueInnovationsCustomerServicedepartmentonthewebat
www.truecustomersupport.com. Be prepared to provide your name, address, daytime phone number, the model and purchase
ordernumberoftheproduct,dateofpurchase,andthestorewhereitwaspurchased.TrueInnovationsrequiresthattheoriginalsales
receipt be submitted with all requests to confirm that you are the original purchaser according to our written warranty.
Thiswarrantygivesyouspecicrights,andyoumayalsohaveotherrights,whichvaryfromstatetostate.
All warranties are limited to the original purchaser for normal use which is defined as a standard work week of forty hours by
a person weighing less than 250lbs (113kg).
Should you prefer to speak with a service representative, you may call toll free: 1-855-372-2315.