Warranty Information

03
Millwork Holdings seating products are warranted
against defects in material and workmanship while
owned by the “Original Purchaser”. The term “Original
Purchaser” is defined as that party or entity which
purchases Millwork Holdings furniture from an authorized
Millwork Holdings retailer as shown by the original sales
receipt. This warranty does not apply to “as is” or
previously owned seating products. Millwork Holdings
warrants its products to be free from defects in materials
and workmanship (normal wear and tear, fading and
stretching excepted), for one year from the date of
purchase, except as provided below under the limited
warranty.
This warranty gives you specific rights, and you may also
have other rights, which vary from state to state. All
warranties are limited to the original purchaser for normal
use by a maximum of two users. Total weight capacity
per chair is 250 pounds for a single user.
• Upholstery material and foam cushion material is
warranted against defects in material and workmanship
for a period of one year, beginning on the date of
purchase as shown on the original sales receipt.
• Any warranty claim that is submitted after the limited
warranty period, or without proper proof of purchase will
not include the cost of parts, labor, or delivery on the
warranted parts within a reasonable amount of time. We
reserve the right to require damaged parts to be returned
to us upon request. Natural markings such as scars,
brands, grain variations, wrinkles, color variations, etc. will
be considered normal characteristics and not construed
as defects.
• For claims or questions concerning this warranty, please
contact Millwork Holdings Customer Service department
on the web at www.truecustomersupport.com. Be
prepa
red to provide your name, address, daytime phone
number, the model and purchase order number of the
product, date of purchase, and the store where it was
purchased. Millwork Holdings requires that the original
sales receipt be submitted with all requests to confirm that
you are the original purchaser according to our written
warranty.
The exceptions or exclusions to this warranty are:
Limited Warranty