User's Manual

63
Solution 4
This can happen when an additional viewer connects to the Wireless IP
Camera, overloading the camera or the available bandwidth. The image
size and quality can be adjusted to cater for the required number of viewers
and the available bandwidth.
Problem 5
The motion detection feature doesn't send me any E-mail.
Solution 5
It may be that the SMTP (Simple Mail Transport Protocol) server used by
the camera to send the E-Mail will not accept mail. (This is to prevent span
being sent from the server.). Try using a different SMTP server, or contact
your ISP to see if SMTP access is being blocked.
Problem 6
Using the motion detection feature, I receive E-Mails which don't show
any moving objects.
Solution 6
The motion detection feature doesn't actually detect motion. It compares
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
But the motion detector can also be triggered by:
 Sudden changes in the level of available light
 Movement of the camera itself.
Try to avoid these situations. The motion detection feature works best in
locations where there is good steady illumination, and the camera is
mounted securely. This feature can NOT be used if the camera is outdoors.
Problem 7
The image is blurry.
Solution 7
Try cleaning the lens, or adjusting the Video Quality Control setting on the
Streamings screen. Video created by the lower settings will contain less
detail; this is the trade-off for using less bandwidth.
Problem 8
When is the best time to press WPS button?
Solution 8
If there is no cable connected, you can press the WPS button after the
Power LED starts blinking.
Problem 9
In some older Window XP systems, it may not be able to see H.264
video streaming.
Solution 9
In order to view H.264 video streaming in the older Window XP systems,
please install the Microsoft .net framework 2.0 or later version, so the
system will be able to deploy the built-in H.264 decoder of the camera.
Problem 10
I use the camera via IE browser in protected mode of Windows
Vista/7, there is no local recording/setup feature to be used.
Even if I run it with IE browser in non-protected mode of Windows 7,
the folder like "Windows" still can not be accessed. (There is no
recording files found in this folder as well)
Solution 10
There will be no local recording files and the setup service of associated
folder if the IE browser is in protected mode.
To use the local recording feature, please operate IE browser in
non-protected mode.
Note! Some folders (ex. ″Windows″ folder) with high integrity level can
not be accessed via non-protected mode of IE in Window 7.