User's Manual

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If you are just trying to view Video, the User Name/Password prompt
indicates that the Administrator has restricted access to specified users.
Ask the Administrator for your User Name and Password.
Problem 4 I can't connect to the Network Camera using a Wireless connection.
Solution 4
1) If a LAN cable is connected to the LAN port, the Wireless interface is
disabled. Only one interface can be active.
2) Check that your PC and the Network Camera have compatible Wireless
settings.
• Mode (Infrastructure or Ad-hoc) must be correct.
• ESSID must match.
• WEP settings must match.
• In Ad-hoc mode, the Channel should match, although this is often not
required.
Problem 5 Video quality may suddenly deteriorate.
Solution 5
This can happen when an additional viewer connects to the Network
Camera, overloading the camera or the available bandwidth. The image
size and quality can be adjusted to cater for the required number of viewers
and the available bandwidth.
Problem 6
The motion detection feature doesn't send me any E-mail.
Solution 6
It may be that the SMTP (Simple Mail Transport Protocol) server used by
the camera to send the E-Mail will not accept mail. (This is to prevent span
being sent from the server.). Try using a different SMTP server, or contact
your ISP to see if SMTP access is being blocked.
Problem 7
Using the motion detection feature, I receive E-Mails which don't show
any moving objects.
Solution 7
The motion detection feature doesn't actually detect motion. It compares
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
But the motion detector can also be triggered by:
• Sudden changes in the level of available light
• Movement of the camera itself.
Try to avoid these situations. The motion detection feature works best in
locations where there is good steady illumination, and the camera is
mounted securely. This feature can NOT be used if the camera is outdoors.
Problem 8
The image is blurry.
Solution 8
Try cleaning the lens, or adjusting the Video Quality Control setting on the
Streamings screen. Video created by the lower settings will contain less
detail; this is the trade-off for using less bandwidth.
Problem 9
When is the best time to press WPS button?
Solution 9
If there is no cable connected, you can press the WPS button after the
Power LED starts blinking.