User's Manual

DRG600WiFi User Guide Troubleshooting
Page 96 of 104
Troubleshooting
8
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the DRG600-WiFi and some
possible solutions to them. If you follow the suggested steps and the DRG600-WiFi still does not function
properly, contact your dealer for further advice.
General Problems
Problem: Can't connect to the DRG600-WiFi to configure it.
Solution: Check the following:
• The DRG600-WiFi is properly installed, LAN connections are OK, and it is powered ON.
• Ensure that your PC and the DRG600-WiFi are on the same network segment. (If you don't have a
router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range
192.168.0.2 to 192.168.0.254 and thus compatible with the DRG600-WiFi's default IP Address of
192.168.0.1. Also, the Network Mask should be set to 255.255.255.0 to match the DRG600-WiFi.
In Windows, you can check these settings by using Control Panel, Network to check the Properties for the
TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting steps:
• Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static)
IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check the DRG600-WiFi. Ensure that it is
connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and
power connections.)
• If the DRG600-WiFi is configured correctly, check your Internet connection (DSL/Cable modem etc) to
see that it is working correctly.
Problem 2: Some applications do not run properly when using the DRG600-WiFi.
Solution 2: The DRG600-WiFi processes the data passing through it, so it is not transparent.
Use the DMZ function. This should work with almost every application.