Installation Guide

9
4. Troubleshooting
Overview
This chapter covers some common problems that users may encounter while using the Camera.
A few Troubleshooting solutions are also provided. For further advice, please contact your
dealer.
Problems
Problem
The camera is offline.
Solution
1. Unplug the camera, remove and reinsert the battery, and check the
camera LED status.
2. After the camera has turned on - check the LED status. Please check
section 2 for more details. If the camera is still offline, contact your
dealer for further advice.
Problem
The image is blurry.
Solution
Try cleaning the lens. Condensation can reduce picture quality when using
the camera outdoors or in a wet indoor area. If your camera’s picture
quality is affected by condensation, the best solution is to purchase a
camera cover with a built-in peak.
Problem
When using the motion detection feature, I receive Emails which don't
show any moving objects.
Solution
The motion detection feature doesn't actually detect motion. It compares
camera frames to determine if they are different. Major differences
between frames are assumed to be caused by moving objects.
But the motion detector can also be triggered by:
● Sudden changes in environmental light levels.
● Environmental factors moving the camera.
The motion detection feature works best in locations where there is good
and steady illumination, and the camera is mounted securely.