User manual

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Prophet-10 User’s Guide
Appendix A: Troubleshooting and Support
Resetting the Global Parameters
If you’re trying to track down a problem, it’s often a good idea to reset
the Global parameters to their defaults. This is a quick way to make sure
that the Prophet-10 returns to its factory settings.
This will not erase any User programs.
To reset all Global parameters to their default settings:
1. Hold down the record button.
2. Press the globals button. Global parameters are reset.
3. You can now can play the Prophet-10 again.
Contacting Technical Support
If you are still having a problem with the Prophet-10, contact Technical
Support at [e-mail]. Please include the purchase date of
your Prophet-10, its serial number, and the operating system version.
If you haven’t already reset the Global parameters and run the calibration
routines (see above), you should do it before contacting Technical Support. This is
probably the rst thing you will be asked to do.
To check your OS version:
1. Press and hold the globals button.
2. Press program select button 1. The main OS version appears in the
display.
3. With the globals still held down, press program select button 2. The
panel OS version appears in the display.
4. Release the globals button to exit.