Product Manual

18 — 4805-C1 C (English)
Other Alarm Conditions
Symptom Possible Cause Your Action
While in pulse mode,
the pulse mode LED
flashes quickly for 15
seconds.
The eQuinox is
unable to detect
the user’s breathing
effort. See page
15 for pulse mode
information.
1) Pulse mode may not work correctly if the user has any condition that causes blocked/restricted nasal
passages. (Illness, deviated septum, etc.)
2) Ensure cannula is no longer than 7 feet in length.
3) Ensure that there are no kinks or blockage in cannula tubing.
4) If a humidifier bottle is connected, remove the humidifier bottle and connect cannula directly to outlet
port. Pulse mode will not work with a humidifier bottle installed.
5) If the condition persists, contact your healthcare provider.
Battery pack is drain-
ing while plugged in to
AC/DC power supply
The eQuinox is not
receiving power
from the attached
power supply.
1) Verify that the outlet is providing power. Do not connect the power supply to a dimmer circuit or a
power strip.
2) Check that cable connections on power supplies are secure to the wall/vehicle and concentrator. If
using the AC power supply, check the cable connection on the power supply transformer as well.
3) Ensure that the power verification lights are on.
- There will be a green light on the power supply box.
- There will be a green light on the eQuinox concentrator control panel in the shape of a power cord.
4) If power verification LEDs are not lit, remove all connections of the power supply for 20 seconds and
reconnect.
5) If the condition persists, contact your healthcare provider.
The Battery pack
(battery) charge is not
lasting as long as it
should.
The battery pack
was not fully
charged
1) Connect to AC power to recharge the battery. Verify that the battery charges for 2-5 hours and the
battery icon is full and not flashing before use.
2) Refer to the actions for “Battery Pack is Not Charging” Symptom below.
The eQuinox was
not operating at the
anticipated flow
rate.
1) Ensure that you are using the flow rate prescribed by your physician and that pulse or continuous flow
is being used as required.
The battery pack is
not preforming to
specifications.
1) Attempt to drain the battery pack completely. Do this by running the eQuinox on battery power until
the machine shuts off completely. Then remove the battery and allow it to cool for approximately 30
minutes. After this time, re-insert the battery in the eQuinox and recharge it using AC power.
2) If the battery still does not last as long as it should after following step 1, contact your healthcare
provider.
The Battery Pack (bat-
tery) is not charging.
The eQuinox is not
receiving external
AC power to charge
the battery.
1) Verify that the outlet is providing power. Do not connect the power supply to a dimmer circuit or a
power strip.
2) Check that cable connections on power supplies are secure to the wall/vehicle and concentrator. If
using the AC power supply, check the cable connection on the power supply transformer as well.
3) Ensure that the power verification lights are on.
- There will be a green light on the power supply box.
- There will be a green light on the eQuinox concentrator control panel in the shape of a power cord.
4) If power verification LEDs are not lit, remove all connections of the power supply for 20 seconds and
reconnect.
5) If the condition persists, contact your healthcare provider.
The eQuinox is not
properly communi-
cating the battery
pack to charge it.
1) Remove battery pack and re-install to ensure that it is secure in the concentrator.
2) Inspect the eQuinox for a solid yellow light when the battery is installed or a flashing battery icon
when attempting to charge. If either of these symptoms is present, continue to step 3
3) If possible, install a separate battery pack in the eQuinox. If the replacement battery works properly,
then the original battery needs to be replaced.
4) If this problem persists contact healthcare provider.
The eQuinox beeps 3
times when it is first
powered on.
The internal battery
that powers the
alarms is low
1) Contact your healthcare provider.