User manual

APPENDIX II
SEPHRA MAINTENANCE SERVICE
The Sephra Maintenance Service satisfies the Scheduled Operator Maintenance clause contained
in the product warranty, and provides you, our valued customer, with a quick and reliable way to
ensure that your Commercial Sephra Chocolate Fountain will continue to perform at its optimum
performance level for many years. Regular maintenance by qualified technicians must be
performed on any equipment if it is to provide the long-term service for which it was designed.
TERMS AND CONDITIONS:
1. The fee for the Sephra Maintenance Service includes the inspection of the items shown below
to ensure that they are functioning properly and the replacement of the items indicated.
Additionally, any work which may fall under the Limited Lifetime Warranty will also be
performed and parts replaced as required pursuant to such warranty.
2. You have the responsibility to pay for shipping and insurance charges to ship your fountain to
and from Sephra or the Sephra Authorized Distributor (“Sephra”) to be serviced. Sephra is not
responsible for any damage incurred during shipping.
3. The fountain must be thoroughly cleaned, packaged and shipped to Sephra, in the black
carrying case inside a separate shipping box. If the fountain arrives without its’ case, you will be
charged the cost of a new case in which to return the fountain to you. If the fountain is received
by Sephra not cleaned, a £40 cleaning fee will be charged. Do not send the tier set of the
fountain. Prior to shipping your fountain to Sephra, please call to receive an RMA or Return
Authorization number. This number must be written on the outside of the shipping box and
enclosed inside with the fountain proof of purchase, and an explanation of the problem.
4. If additional parts and labor are required beyond the scope of the Sephra Maintenance Service,
you will be notified as to what parts and labor are needed. No repairs beyond the scope of this
Sephra Maintenance Service will be made without your authorization either verbal or written.
5. Purchase of the Sephra Maintenance Service does not extend the fountain warranty on the
motor or parts.
6. Please allow up to 5 business days for service to be completed once we have received your
fountain, and 1-2 days for return shipping. (Transit times may differ depending on area)
7. Service charges, terms and conditions and charges may differ between individual Sephra
Distributors