User manual

18
FREQUENTLY ASKED QUESTIONS
1. Q: Are the fountain components dishwasher-safe?
A: Yes, all removable fountain components may be washed in a dishwasher except the
removable basin (bowl).
2. Q: What heat setting should the fountain be set to for the different types of
chocolate?
A: Please see the “CHOCOLATE OPERATING TEMPERATURES” table.
3. Q: Can leftover chocolate be reused?
A: Yes, but for sanitation reasons it is not recommended.
4. Q: Can Sephra Fondue Chocolate be ordered online?
A: Yes! Please visit us online at www.sephra.com for simple online ordering of chocolate
and accessories.
5. Q: Can I use chocolate other than Sephra Fondue Chocolate in the fountain?
A: Yes, other chocolate may be used, but it will most likely need to be thinned to the
correct consistency to flow through the fountain.
6. Q: What are the power requirements for the fountain?
A: A dedicated 10-amp outlet is required for all 120V fountains. Fountains running on a
240V power supply require a dedicated 5-amp outlet.
7. Q: Can I color my chocolate?
A: Yes! You can purchase oil-based colorings at www.sephra.com. Never use water-
based products with your chocolate.
8. Q: Does the Sephra fountain temper chocolate?
A: No, but the chocolate itself can be tempered using standard tempering procedures.
9. Q: Can fondues other than chocolate run through the fountain?
A: Absolutely! Any fondue that is the appropriate consistency can run through the
fountain. This includes caramel, cheese, barbeque sauce, and more. Use a thinning
agent consistent with the fondue’s flavor. Visit www.sephra.com for recipe ideas.
10. Q: What do I do if the fondue is not curtaining completely over the fountain
tiers?
A: Please see “TROUBLESHOOTING” item #1.
11. Q: How do I store my Sephra chocolate?
A: Chocolate should be stored in a cool, dry place. Do not freeze or refrigerate chocolate
as condensation may alter the chocolate’s consistency.
12. Q: How much chocolate does the fountain hold?
A: Please see the “RECOMMENDED CHOCOLATE (OR FONDUE) AMOUNTS.”
13. Q: The chocolate is purchased in a 20-lb case. How many people will that feed?
A: Twenty pounds of chocolate will feed approximately 200 people.
14. Q: Can I refill the fountain with chocolate chips while it is running?
A: Depending on how much chocolate you are adding, it may need to be pre-melted.
Please see “ADDING ADDITIONAL CHOCOLATE TO THE FOUNTAIN.”
15. Q: Does the fountain need to be serviced regularly?
A: Yes. Please see “MAINTENANCE.”
16. Q: Where do I go for replacement parts?
A: Please call Sephra USA at [phone] or Sephra Europe [phone] for