User manual

16
which the original position can be easily determined, reattach them. Please call
Customer Service for further assistance.
4. The fountain will not turn on:
a. Removable basin loose: There is a safety pin that will not engage properly until the
basin bowl is firmly screwed down. It is located on the top rim of the base unit
under the basin (bowl).
b. Bad electrical connection: Power may have been interrupted by an electrical breaker
being tripped. Fountains with a 120V power supply require a dedicated 10-amp
breaker to provide the fountain with an ample supply of power. These models will
draw 4–9 amps when the motor and heat are on. The 240V fountains draw 2-5
amps total and require a 5-amp breaker.
c. Fuse has blown: The fuse can be replaced from the fountain exterior by twisting the
fuse cap off (flathead screwdriver or coin may be needed), exchanging the fuse,
and repositioning the fuse cap. For fuse specifications see ELECTRICAL FUSE
REPLACEMENT.
5. The fountain makes a knocking noise:
a. If knocking is coming from the cylinder: When the fountain starts up, the auger may
knock against the cylinder momentarily until the chocolate has coated the inside
cylinder walls and auger. If knocking continues, make sure the stabilizer is
correctly positioned at the top of the cylinder around the auger knob so the auger
is held in the center of the cylinder. Make sure the auger is completely settled on
the square pin in the basin. Also check to see that the cylinder is resting firmly in
the sleeve.
b. If knocking is coming from the base: Fountain parts may be cold. If the cylinder was
cold when the fountain was turned on, chocolate may have hardened inside the
cylinder, causing the auger to bind and not turn properly. Use a blow dryer or heat
gun to warm the outside of the cylinder and melt the chocolate inside the cylinder
before restarting the fountain.
For further troubleshooting questions or concerns, please contact Sephra’s Customer Service
Center in the USA at [phone] during regular business hours (Monday-Friday, 7AM-
4PM PST). Or at our European Service Centre at [phone] (Monday-Thursday
9AM-5.30PM GMT and Friday 9AM-3.30PM GMT.)