CHOCOLATE FOUNTAIN OPERATING MANUAL Models: CF44R4.
WARNING This fountain needs to be serviced after every 2000 hours of use to comply with the scheduled maintenance outlined in the Limited Lifetime Warranty of the User Manual. Failure to adhere to the scheduled maintenance plan may void the (2) year motor warranty should it be damaged due to failure of other components that have been worn through use. General Information Side effects from lack of servicing are: • • The drive shaft bearing assembly (located in the removable basin bowl) seizes.
The Legend of Sephra Woven among the threads of ancient Aztec legend lies the story of Sephra, an enchanting goddess whose beauty could be described only as the richness of the dark earth combined with the luster and glow of pure gold. Her voice was softer than the most delicate flower, and her presence carried the aroma of sweet cocoa. It was Sephra who gave the ancient Aztecs the precious gift of the cocoa tree.
Dear Sephra Customer: Thank you for choosing a Sephra Chocolate Fountain for your business. Our fountains have been engineered to a high standard of quality and will provide many years of trouble-free service. Please read through this manual, which will walk you through proper setup, operation, and cleanup of your fountain. If you have any questions after reviewing these instructions, please call our Customer Service Department and a trained representative will be more than happy to assist you.
IMPORTANT SAFEGUARDS 1. READ ALL INSTRUCTIONS BEFORE USING THIS FOUNTAIN. 2. When the fountain basin (bowl) is removed, the top of the fountain base can be extremely hot. AVOID ANY CONTACT WITH THE TOP OF THE FOUNTAIN BASE WHEN IT IS EXPOSED. Heating element is located directly beneath the removable basin (bowl). 3. Avoid all other surfaces that have become hot during use. 4. To protect against electrical shock and damage to the fountain, do not put the fountain base in water or other liquids.
TABLE OF CONTENTS Fountain Components ............................................................................................................... 5 Commercial Fountain Illustrations ............................................................................................ 6 Fountain Assembly .................................................................................................................... 7 Chocolate Preparation ............................................................
SAVE THESE DEFINITIONS Fountain Components 1. Crown—Fits on top of the cylinder and sits on top of the stabilizer. On Aztec and Cortez fountains, this is attached to the first tier (2a). 2. Tiers—Slide down the cylinder to rest into place. Tiers slope downward to create the various fondue “curtain” levels. a.) First Tier (Top)—Attached to the crown on Aztec and Cortez models. b.) Second Tier c.) Third Tier (Bottom on Montezuma, Aztec, and Cortez models) d.) Fourth Tier (Bottom on Sephra model) e.
Commercial Fountain Illustrations 6
34/44” MONTEZUMA/SEPHRA R4 CONVERTIBLE FOUNTAIN FOUNTAIN ASSEMBLY 1. Before using the fountain, wash basin and other removable components with warm, soapy water and dry thoroughly. The basin bowl should be hand washed and not be submerged in liquid or put in a dishwasher. All other removable components are dishwasher-safe. Do not allow water to enter the fountain base housing through the vent holes, base screen, or other openings as this will damage the electrical components. 2.
i. Turn the fountain base over so that the screen covering the internal components of the fountain is facing up. Unscrew the 3 adjustable feet. Place one adjustable foot cover on the bolt of the foot so that it covers the threads of the bolt. Screw the foot back into the fountain base all the way so that no threads of the foot bolt are exposed. Repeat steps 3 and 4 for the remaining 2 feet. 5.
*** All tier set components should be at room temperature before adding melted chocolate to the fountain. Chocolate will harden if it comes into contact with cold metal and can cause the auger to bind. *** CHOCOLATE PREPARATION We strongly encourage you to use Sephra Fondue Chocolate or Chocolate Melts, available in Dark, Milk, and White varieties. Sephra chocolate is specially formulated with the proper viscosity to flow perfectly through the fountain every time.
STARTING THE FOUNTAIN BEFORE STARTING THE FOUNTAIN: 1. Ensure that the fountain is on a sturdy, LEVEL surface. 2. The fountain itself must be level in order to operate and curtain properly. Please see “FOUNTAIN ASSEMBLY” for instructions on leveling the fountain. 3. Check to see that the fountain basin (bowl) is securely tightened. 4. Ensure that the fountain vent holes and the bottom of the base housing are not covered. These areas allow heat to escape from the motor and heating element during use.
ADDING MELTED CHOCOLATE: To add a large amount of chocolate, melt it prior to adding it to the basin. You can melt it in its microwavable bags or in a chocolate melter. Chocolate Operating Temperatures Chocolate Heat Setting Approx. Chocolate Temperature (°F /°C ) Dark 6 115 / 46 - 125 / 51 Milk 6 115 / 46 - 125 / 51 White 5 105 / 40 - 115 / 46 Chocolate temperature may be affected by the addition of chocolate or by environmental factors, such as operating the fountain in a cold area.
4. Twist off the removable basin and pour leftover chocolate into a bag-lined container for easy disposal. Scrape the remaining chocolate out with a spatula and move basin to sink. Never pour chocolate directly down the drain. Chocolate can harden in the pipes and damage the drain system. When cleaning up after an off-site event, place fountain parts in plastic bags and return them to their storage cases until they can be properly cleaned. 5.
HELPFUL TIPS 1. Always provide each guest with a plate and skewers. (Guests should use a separate skewer for each food item). Wooden, Bamboo and Plastic forked skewers may be ordered online at www.sephra.com or www.sephraeurope.com. 2. It is also good to have a generous supply of napkins available. 3. Guests should never “double dip,” placing a food item that has been bitten back into the fondue flow. Food items should only be dipped in the fondue once. 4.
Fountain Specifications FOUNTAIN SPECS Sephra CF 44 Convertible Sephra CF 44 Total Fountain Height 44” (111.8 cm) Chocolate Capacity Aztec CF 27 Cortez CF 23 44” 34” (111.8 cm) (86.4 cm) 27” (68.6 cm) 23” (58.4 cm) 20 lbs (9 kg) 20 lbs (9 kg) 20 lbs (9 kg) 10 lbs (4.5 kg) 7 lbs (3.2 kg) Total Fountain Weight 63 lbs (28.6 kg) 61 lbs (27.7 kg) 54 lbs (24.5 kg) 29 lbs (13.18 kg) 25 lbs (11.4 kg) Tier Set Weight 24 lbs (10.9 kg) 22 lbs (10 kg) 15 lbs (6.82 kg) 7 lbs (3.
TROUBLESHOOTING 1. Fondue does not curtain properly: a. Fountain is not level: The base of the fountain must be level in order for fondue to curtain properly. If the fondue is flowing heavily on one side, raise that side of the fountain using the adjustable leveling feet until the fondue flows evenly. b. Air bubbles: Air is often trapped inside the cylinder when the fountain is initially turned on or if the fondue level in the basin becomes too low. This causes gaps in the fondue curtain.
which the original position can be easily determined, reattach them. Please call Customer Service for further assistance. 4. The fountain will not turn on: a. Removable basin loose: There is a safety pin that will not engage properly until the basin bowl is firmly screwed down. It is located on the top rim of the base unit under the basin (bowl). b. Bad electrical connection: Power may have been interrupted by an electrical breaker being tripped.
IMPORTANT !! Chocolate Fountain Maintenance SCHEDULED OPERATOR MAINTENANCE: Your Sephra chocolate fountain is made of the highest quality components, but like all machines with moving parts and electrical components it must be serviced on a regular basis in order to continue functioning properly. The service intervals will vary depending on the amount of time the fountain has been in operation.
FREQUENTLY ASKED QUESTIONS 1. Q: Are the fountain components dishwasher-safe? A: Yes, all removable fountain components may be washed in a dishwasher except the removable basin (bowl). 2. Q: What heat setting should the fountain be set to for the different types of chocolate? A: Please see the “CHOCOLATE OPERATING TEMPERATURES” table. 3. Q: Can leftover chocolate be reused? A: Yes, but for sanitation reasons it is not recommended. 4.
replacement parts. All replacement parts can be ordered directly from Sephra or authorized Distributors. Some standard parts are available at local hardware or electronic stores. HEALTH AND SANITATION GUIDELINES Sephra is committed to helping its customers provide the public with a healthy and sanitary environment in which to enjoy the Sephra Chocolate Fountain at their special events. Sephra encourages its customers to comply with the following recommended Health and Sanitation Guidelines: 1.
THANK YOU We appreciate your business and hope that you enjoy your Sephra Chocolate Fountain with your customers for many years. Should you have any questions or comments please contact us at the following offices: For all customers located in South, Central and North America and Asia Pacific. Please call (858) 675-3088 or email info@sephra.com If you are located within Europe, the Middle East or Africa please contact us at our European Office on +44(0)1592-656737 or email info@sephraeurope.
LIMITED LIFETIME WARRANTY Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate Fountain (“Fountain”) you have purchased will be free from defects in materials and workmanship under normal and proper use and service and if properly maintained, as specified in the Operating Manual, will perform its intended function for as long as you, the original purchaser, own the Fountain.
WARRANTY LIMITATIONS AND EXCLUSIONS THE LIMITED LIFETIME WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. SEPHRA MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. SEPHRA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
proper use and the availability of coverage under this warranty. Provided the defect is deemed to be under warranty, Sephra will, at its sole discretion, repair or replace the defective component(s) and reserves the right to use reconditioned or refurbished serviceable used parts which meet Sephra’s quality standards for warranty repairs. Repair, replacement, or adjustment of the defective components shall be Sephra’s sole obligation and the customer’s sole remedy hereunder.
INTERNATIONAL FIVE YEAR LIMITED WARRANTY Subject to the limitations below, Sephra, L.P. (“Sephra”) warrants that the Sephra Chocolate Fountain (“Fountain”) you have purchased will be free from defects in materials and workmanship under normal and proper use and service and if properly maintained as specified in the Operating Manual, will perform its intended function for a period of five (5) years from the date of purchase.
PARTICULAR PURPOSE. THE SEPHRA LIMITED WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY APPLY, EXTEND ONLY TO THE ORIGINAL PURCHASER OF THE SPECIFIC SEPHRA PRODUCT, AS IDENTIFIED BY SERIAL NUMBER AND LAST ONLY AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE FOUNTAIN. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.
warranty. You are responsible and shall pay for all shipping costs required to obtain Warranty Service. You are responsible for ensuring that the Fountain is packaged and shipped in such a way that it arrives to Sephra or the service center undamaged. You are responsible for any damage incurred in shipping. We strongly recommend packing your fountain in your Sephra Catering or Carrying Case within an overage box for return shipping.
APPENDIX I THE SEPHRA SYSTEM Preparing You to Succeed in the Chocolate Fountain Rental Business Sephra, has developed “The System” to help you establish your chocolate fountain as an effective and profitable element of your business for years to come. We urge you to have all of those at your company who will handle the fountain read the product instruction manual and also be aware of any information relevant to them from “The System.
event even more fabulous! Sephra offers several attractive business card layouts to help you promote your business. You can also visit the photo gallery at www.sephra.com to access free high-‐‑resolution photos to use for your own marketing materials. Purchasing a Sephra Chocolate Fountain also entitles you to a FREE listing on Sephra’s website as a Chocolate Fountain Rental Provider.
FOUNTAIN PRESENTATION Something to consider before your event is the presentation of the fountain. Presentation is a seemingly small detail that makes a big difference. There are numerous ways to display the fountain and dipping items, and each display should be suited to the event. Here are a few options: • Tiers and Tablecloths: An easy, basic setup can be done using two tablecloths and a few rectangular blocks.
Decide ahead of time, which fountain presentations you will offer. Presentation prices may vary, depending upon your cost. As you attend events, you will learn what your presentations require with regard to setup, cleanup, and maintenance and also what your customers prefer. Remember, presentation items will have chocolate dripped on them, so opt for washable items that are moderately priced.
EVENT PREPARATION CHECKLIST Here is a list of items you will want to take to each event. Check your items carefully; as in the hustle of preparing for an event, crucial supplies can be left behind. Also, remember to check that your vehicle will adequately accommodate the fountain, chocolate, and all presentation items. Fountain: Glass cleaner a. Base Business cards and postcards (if appropriate to distribute) b. Basin c.
HOW TO CHARGE FOR AN EVENT There are three basic ways to charge your customer for an event: a flat fee, a per-‐‑person fee, or a combination of the two. • Flat Fee: This usually includes use of the fountain for 3-‐‑4 hours, an attendant for the fountain, and the chocolate. The fee can range from £250–£900, depending on your market. We suggest finding out what the current rates are in your area.
APPENDIX II SEPHRA MAINTENANCE SERVICE The Sephra Maintenance Service satisfies the Scheduled Operator Maintenance clause contained in the product warranty, and provides you, our valued customer, with a quick and reliable way to ensure that your Commercial Sephra Chocolate Fountain will continue to perform at its optimum performance level for many years. Regular maintenance by qualified technicians must be performed on any equipment if it is to provide the long-term service for which it was designed.
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