User guide

Maintenance and Service
700-0098 R006 5–1
CHAPTER 5
Maintenance and Service
5.1. Returning Product for Service
If any part of the Trooper TL is to be returned to Seon Design Inc. for service, contact
Seon, provide the model and/or serial number of your unit, and ask for a Return
Authorization (RA) number which allows the service technicians to track your product
when it comes in for service. Please have the RA number clearly marked on the outside
of the shipping box.
ANY PRODUCT SENT TO SEON DESIGN INC . WITHOUT AN RA
NUMBER MAY BE REFUSED .
The contact numbers for Seon Design Inc. are:
• Toll Free Telephone [phone]
• Direct Telephone [phone]
Please refer to the Seon Design Inc.® Product Warranty, on page W–1 to review the
terms of warranty service, contact, and shipping information, as well as other important
issues regarding the service and operation of your system.
Table 5-1 Maintenance Tasks
Tasks What to do
Synchronizing the
DVR clock
If the system does not have a GPS sensor, Seon recommends that the DVR clock is synchronized every six
months to ensure accurate video recording of the time and date.
For setting the time and date, see the Time and Date menu.
Cleaning the front
cover, cable cover,
DVR
The DVR, front cover and cable covers are made from 18 gauge steel, coated with an outdoor powder
paint, and only require periodic cleaning. To clean, use a damp cloth with a mild detergent. Do not allow
water into the holes.
Cleaning the
camera and window
Refer to the product documentation for cleaning the camera.
Replacing the fan
filter
Seon recommends that the fan filter is checked for excess dirt on a regular basis, and is replaced when the
filter restricts airflow. Failure to replace a blocked filter may result in the DVR shutting down on a hot day
due to inadequate air circulation. Contact your dealer or Seon Design to obtain a replacement.
1. Remove the filter cover by gently prying it off with a small flat screwdriver.
2. Discard the used filter and place a new filter back into the filter holder.
3. Push the filter cover back into the holder and snap it into place.
CAUTION: Equipment damage
Do not remove the four screws holding the fan in place. Loose components inside the unit
could cause internal damage.