Manual Type *700-0098* DVR Firmware Version 2.
About This Guide The User Guide is intended for anyone who needs to operate, configure, or troubleshoot the Trooper TL Mobile DVR System. In this guide, the TL4 (Trooper 4 channel DVR) and TL2 (Trooper 2 channel DVR) are referred to as Trooper TL when the information applies to both models.
Contents Introduction 1.1. Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–2 1.2. Product Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–2 1.3. Recording Capacity for DVR Drive Storage- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–3 1.4.
Contents DVR Firmware and Configuration Uploads 4.1. Firmware Updates - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–2 4.2. DVR Configuration Uploads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–3 4.2.1. USB Memory Device to DVR Configuration Upload - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4–3 4.2.2.
Introduction CHAPTER 1 Introduction This chapter describes the product features and components of the Trooper TL Mobile DVR System.
Introduction 1.1. Overview This section introduces the product features of the Trooper TL4 Plus Mobile Digital Video Recording (DVR) System. The Trooper TL4 DVR integrates with optional Smart-Reach wireless and cellular technology and works with optional vMax Commander and vMax View video management software for on-board video data management. 1.2.
Introduction 1.3. Recording Capacity for DVR Drive Storage The Trooper TL uses H.264 video compression to maximize the recording time on the drive. The amount of recorded video varies, depending on the settings for frames per second (speed), resolution (pixel count), picture quality, and number of cameras being recorded. The picture quality setting determines the amount a picture is compressed versus the amount of memory the picture takes up on the drive.
Introduction 1.5. Product Interface and Devices This section describes the features of the DVR (front and back panels) and the trackball mouse. 1.5.1. DVR Front Panel Features The TL4 DVR front panel is shown in the following figure and described in the following table. 2 1 9 8 7 6 5 4 3 Figure 1-2 TL4 Front Panel Table 1-1 Front Panel Features Item Feature Description 1 DVR drive lock Requires the DVR drive key to unlock and remove the DVR drive.
Introduction Table 1-1 Front Panel Features Item Feature Description 78 VIDEO OUT (yellow) RCA jack for DVR configuration, troubleshooting, video playback, live viewing with portable monitor and mouse. 8 ONE TOUCH (gray button) Press to start one-touch downloading to portable media installed in the USB port. See Using One-Touch Download, on page 2–12. 9 STOP/TEMP PWR (red button) • • Power on the DVR for five minutes if held for more than 5 seconds.
Introduction 1.5.3. Trackball mouse 2 3 1 4 Figure 1-4 Trackball Mouse Pointing Device Table 1-3 Trackball Mouse Features To do this… Item Select the highlighted menu option by pressing the middle button. 1 Select the highlighted menu option by pressing the left button with your thumb. 2 • 3 • Delete a character entered into a field or go back to a previous items by pressing the button on the right. Press this button to enter the configuration menu.
Introduction 1.6. DVR Video Configuration Playback and Archiving Here is an introductory overview of the configuration, playback, and archiving methods available on the TL DVR. There are three ways of accessing TL DVR content playback and archiving features: • • • • locally via OSD and portable video monitor, see DVR Operation, on page 2–1. locally via One Touch button and USB memory device. See Using One-Touch Download, on page 2–12.
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DVR Operation CHAPTER 2 DVR Operation This chapter provides information and procedures for operating the Trooper TL.
DVR Operation 2.1. Remove and Replace the DVR Drive The DVR has a removable drive that is contained in a drive tray. A drive lock secures the cartridge during operation. Use the drive key to lock and unlock the drive. CAUTION: Data Loss Risk Do not remove the DVR hard drive until the red HDD activity indicator is off. Failure to do so may result in lost data.
DVR Operation 2.3. vMax View and HDD Dock The HDD Dock is provided with vMax View software to accommodate the TL drive. The HDD Dock uses AC power and a USB3 connector to the PC. To access video from the drive using vMax View: 1. Connect the AC adapter to the HDD Dock socket. 2. Connect the AC adapter to an AC power outlet. 3. Connect the USB cable to a PC socket. 4. Power on the HDD Dock using the button between the USB and AC cable connectors. Figure 2-1 HDD Dock Connections 5.
DVR Operation 2.4. On-Screen Display Access Use the On-Screen Display mode to locally access the DVR drive content. To use the on-screen display (OSD) with trackball mouse and monitor: 1. Connect a portable video monitor to VIDEO OUT on the TL DVR front panel. Plug the USB trackball or mouse in the USB socket on the front of the DVR.
DVR Operation Table 2-1 On-Screen Display Information Feature Description Camera 1 to Camera 4 Camera titles, maximum 8 characters each. Main_Title Main title of the DVR, maximum 32 characters. HD_Size Formatted size of the DVR drive, in gigabytes (GB). HD_Used Percentage of recorded video on the DVR drive. At 100%, the message displayed depends on the Repeat Record settings in the Recording Settings menu. • When Repeat Record is set to On, the HD Used message reads “N/A Repeating”.
DVR Operation 2.4.1. Playback Menu Access Use the Playback menu to search, playback, and archive video directly from the DVR hard drive. To search, playback, and archive video from the OSD menus: 1. In the OSD view, right-click the live view to access the main menu and click Playback. Figure 2-6 Main Menu 2. Click the Show/Hide icon that appears in the center of the playback view. The Playback tool bar appears.
DVR Operation Table 2-2 Playback Tool Bar Items Tool Bar Icon 1 700-0098 R006 Description Start of clip/End of clip Click to set the start of clip and the end of clip points for archiving. See page 2–10. Search Click to search by Date, Time, Alarm, Signals, or System Event. Archive Click to display the Archive window to save a video clip to USB memory device. Fast Rewind Click to reverse during playback. With playback paused, each click reverses the video by one frame.
DVR Operation 2.4.2. Using the Search Function The TL DVR includes a powerful search function that lets you quickly find recorded information by Date and Time, Alarm, Signals, or System Events. To view the Search menu: 1. From the Main Menu, click on the Search icon. See Figure 2-6. Playback and press Enter. The Search menu appears as shown in Figure 2-8. The items appearing in the dialog box will depend on the item selected in Search Only box.
DVR Operation Table 2-4 DVR Event Descriptions Event Description Event Description Almn On Alarm n On Rec On Normal Recording event IG0 Ignition off RUn Remote User Login n IG1 Ignition on Signaln Signal Event n LIVE DVR changes to live mode Vlossn Video loss on channel n PLoss Power Loss 2. Click the Start Date and Time fields to set the search ranges. Click Search.
5. Note the time when the event occurs and which camera captures the event details. Figure 2-11 Playback Video 2.4.3. Using the Archive Function An archive dialog box lets you specify the start and end date and time of the video clip to be archived to a USB memory device. To view the Archive menu: 1. From the Playback tool bar, click on the Archive icon. The Archive menu appears as shown in Figure 2-12. The items appearing in the dialog box depend on the item selected in the Filter By box.
DVR Operation 2.4.4. Copy to USB To copy video files to a USB memory device: 1. Insert a USB memory device into the USB port on the DVR front panel. 2. In the Playback tool bar, click the archive icon to display the Archive screen. 3. Select the archive start and end date and time. 4. Click on Copy to USB to start archiving. See Figure 2-13. A progress bar appears. 5. OR Click Cancel to stop the archiving process. 6. Remove the USB drive when complete and return to the Archive screen.
DVR Operation 2.5. Using One-Touch Download Use the One-Touch download for downloading specific recorded information to a USB drive via the USB port. One-Touch download is available when the DVR is on and in live, playback, or record mode. Video is downloaded in the seon proprietary format and can be viewed with the vMax View application. See the vMax View User Guide, 700-0137. Recommendation: Retrieving longer durations of video may take a long time.
DVR Operation Figure 2-15 One-Touch Progress When transfer is complete, the on-screen display closes. 5. Remove the USB drive. 6. To power off the DVR immediately, press STOP/TEMP PWR for three seconds. The DVR will power off immediately.
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vMax Web Operation CHAPTER 3 vMax Web Operation This chapter provides information on using vMax Web to access the TL DVR for viewing live or recorded video and archiving recorded video.
vMax Web Operation 3.2. Accessing vMax Web When the TL DVR is connected to the network, users can remotely access the DVR over an Ethernet connection or using Seon Smart reach wireless access to view, playback, and archive video as well as configure the DVR. Follow the setup instructions in the Trooper TL Series DVR Install and Setup Guide, document number 700-0099 To access vMax Web 1. On a PC with an Ethernet connection to the DVR, right click the Internet Explorer icon and select Run as Administrator.
vMax Web Operation 5. At the prompt, enter the user name and password, as shown in Figure 3-2. Figure 3-2 vMax Web DVR Login Prompt The default user name is Admin. The default password is 11111111. Login data can be edited in the DVR Configuration > Network> User Levels menu. 6. Click OK. vMax Web opens. NOTE: The first time a computer connects to this model of DVR, or when users are not running in administrator mode, they may be prompted to confirm installation, as shown. Accept all install requests.
vMax Web Operation 3.3. vMax Web User Interface The vMax Web interface is shown in Figure 3-4. Section 1 (on the left) has four menus. vMax Web opens with the Live tab selected and live video from the TL and cameras displaying. 2 1 4 5 3 6 7 Figure 3-4 vMax Web User Interface Table 3-2 User Interface Components 3–4 ID Description 1 Tab area.
vMax Web Operation 3.3.1. vMax Web Live Tab Upon login, vMax Web opens with the Live tab selected, as shown in Figure 3-4. Users see current camera output, as shown in Figure 3-5. Figure 3-5 Live tab To use the Live tab view 1. In the Select drop down menu, select the Record or Record2 video stream. The Trooper TL DVR records two streams of video, one for low bandwidth remote viewing, and one with higher video speed, quality, and resolution settings for creating archives.
vMax Web Operation 3.3.2. vMax Web Configuration Tab The Configuration tab contains menus specific to DVR features and setting options. Features vary depending on the DVR model used. The vMax Web configuration menus are similar to the DVR OSD menus. See the TL DVR Installation and Configuration Guide, 700-0099, for specific details when configuring DVR function settings.
vMax Web Operation 3.3.3. vMax Web Playback Tab Use the Playback tab to search and play recorded video from the DVR. The Playback tab is shown in Figure 3-7. Figure 3-7 Playback tab views, searching by Time or Event Table 3-3 Time Search Fields 700-0098 R006 Menu Item Description Value [Default] Select Choose which recording stream to search for video in. • With Record selected, high resolution video is available for archiving.
vMax Web Operation Table 3-4 Event Search Fields Menu Item Description Value [Default] Select Choose which recording stream to search for video in. • With Record selected, high resolution video is available for archiving. • With Record2 selected, low resolution video is available for faster searching and remote playback. Record, [Record2] Search By Choose whether to search by a time range or by a specific event. [Time], Event Event Type Enabled when Event is selected in Search By.
vMax Web Operation 3.3.3.1. Search Video from Time Point or Event Marker There are two ways to search the DVR for video: • • by the time an event occurred by alarm, signal or system events recorded by the DVR To Search Video from a Time Point 1. Use the Channel Display/Full Screen tools to display all or individual channels. Each camera’s status is indicated by a color and explained in the color legend below the 12 display buttons. 2.
vMax Web Operation To Search Video from an Event Marker 1. Select Event in the Search By drop down menu. The Event Type and Event Filter menus appear, as shown in Figure 3-7. 2. From the Event type menu, select an event type. 3. From the Event Filter menu, select a filter type. Table 3-6 Event Search Fields Event Types Filters Alarms Alarms recorded that occurred within the selected time range are listed.
vMax Web Operation 6. From the list that appears in the View area, select an event and click Play. Windows may request to download an Active X control. Figure 3-8 Playback Event Search Results 7. On the Playback tab area, use the play, pause, fast forward or reverse (up to 32x speed) controls to locate the video loss event. When reviewing the event list, you can also click on the first (Archive) playback icon to set the start and stop time and then archive from here 8.
vMax Web Operation 3.3.4. vMax Web Archive Tab To archive the specific recorded video, select the Archive tab as shown in Figure 3-9. Figure 3-9 Archive tab Table 3-7 Archive Tab Fields Menu Item Description Value [Default] Select Choose which recording stream to search. • With Record selected, high resolution video is available for archiving. (Recommended) • With Record2 selected, low resolution video is available for faster searching and remote playback.
vMax Web Operation In the Archive tab, the Record video stream is selected to provide the best quality video for the archive segment. 3.3.4.1. Archive Video To Archive Video Segments 1. In the Select drop down menu, select the Record or Record2 video stream. The Trooper TL DVR records two streams of video, one for low bandwidth remote viewing, and one with higher video speed, quality, and resolution settings for creating archives.
vMax Web Operation 3.3.5. Viewing TL Video Archives View the archive using the vMax View software application. When the application is installed, double click the archive file to open it in vMax View. See the vMax View User Guide, 700-0137 for detailed procedures.
DVR Firmware and Configuration Uploads CHAPTER 4 DVR Firmware and Configuration Uploads This chapter provides information and procedures for uploading firmware updates and DVR configuration files to the DVR. CAUTION: Administrator Permissions Required These procedures should only be performed by administrator level staff. If you have questions about these procedures, contact Seon support.
DVR Firmware and Configuration Uploads 4.1. Firmware Updates The firmware version is displayed on the top right corner of every menu. The firmware update must be obtained from Seon Design. To install a firmware update, a USB memory device must be formatted by a Windows®-based computer using the FAT file format. Load the Program Update file onto the USB memory device. CAUTION: Equipment damage Do not use temporary power mode to power up the DVR for a firmware update.
DVR Firmware and Configuration Uploads 4.2. DVR Configuration Uploads A configuration file is uploaded to a DVR when the DVR is first installed or when settings need to be changed on DVRs in a fleet. Configuration files can be uploaded at the DVR with a USB memory device or over the network using vMax Web or vMax Commander applications. To upload configurations with vMax Commander, see the vMax Commander Installation and Configuration Guide (700-0100). 4.2.1.
DVR Firmware and Configuration Uploads 6. In the System Settings menu click Program Update. Figure 4-3 Program Update Menu 7. From the Load Configuration menu, select the file to upload and click Load. Figure 4-4 Loading USB Configuration Important: 4–4 The Load Configuration drop down list only displays the ten most recent configuration files on the USB drive.
DVR Firmware and Configuration Uploads 8. From Include Network, select whether or not to overwrite the existing DVR network settings with the new configuration settings. The default setting of NO keeps your existing network settings. CAUTION: DVR Communication Disruption Risk Avoid unintentionally changing the DVR network settings when uploading a new configuration. When saving or changing network settings, communication with the DVR can be disrupted. Figure 4-5 Include Network Option 9. Click Load.
DVR Firmware and Configuration Uploads 11. Click Back in the Program Update and then System Settings menus to save and exit the menus. Figure 4-7 Click Back to Save Configuration 12. From the Configuration menu, click Title/Display, and in the Titles and Display menu, update the text in the Main_Title field. Figure 4-8 Titles and Display Menus 13. Click Back to save. 14. Remove the USB memory device. 15.
DVR Firmware and Configuration Uploads 4.2.2. Uploading Configuration Files to DVR via vMax Web To remotely install a configuration update, the configuration file (received from Seon or created and saved from a DVR in your network) must be on a computer with network access to the DVR and with Internet Explorer 8 or 9 (32 bit version only) to access vMax Web. To upload a configuration update on the TL via vMax Web: 1. On a computer, copy the DVR configuration file. 2.
DVR Firmware and Configuration Uploads vMax Web opens with the DVR cameras displaying in Live view. Figure 4-11 vMax Web Live View 7. Select the Configuration Tab and click the System icon.
DVR Firmware and Configuration Uploads 8. In the Program Update Settings area, if necessary, select the Include Network Settings check box to overwrite the existing DVR network settings with the new configuration settings. The default (cleared) setting keeps your existing network settings during the configuration upload. Figure 4-13 vMax Web System Configuration Program Update Settings 9.
DVR Firmware and Configuration Uploads 10. In the computer file search window, navigate to the configuration file and click Open. Figure 4-15 Windows File Search Important: For consistency, Seon recommends that the configuration upload file name should be kept to four characters maximum (****.seon) in the event that the file needs to be loaded to the DVR from the USB port. The DVR USB upload interface supports only four characters in the file name.
DVR Firmware and Configuration Uploads 14. When the progress bar shows the update is 100% complete, click OK. Figure 4-18 Loading Complete 15. In the Titles/Display menu, update the text in the Main_Title field. Figure 4-19 Titles and Display Menu 16. Click Save to save the settings to the DVR. 17. Power down and restart the DVR. 18. Login with vMax Web and refresh the vMax Web browser view. 19. Confirm that the new configuration settings are in place. 20.
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Maintenance and Service CHAPTER 5 Maintenance and Service Table 5-1 Maintenance Tasks Tasks What to do Synchronizing the DVR clock If the system does not have a GPSsensor, Seon recommends that the DVR clock is synchronized every six months to ensure accurate video recording of the time and date. For setting the time and date, see the Time and Date menu.
Maintenance and Service 5.2. Troubleshooting the Trooper TL The Trooper TL is designed for high reliability of operation. If you have any problems with your system, however, read this chapter. If you cannot resolve the issue, contact Customer Service at Seon Design. Symptom Possible Cause and Solution All problems. Many system problems are caused by issues with the power supplied to the DVR. Check the following: • • • The DVR does not power on. • The DVR turns on but does not start recording.
Specifications APPENDIX A Specifications This appendix provides the product specifications for the Trooper TL4 and TL2 Mobile DVR System. Note: Specifications are subject to change without notice. A.3. Trooper TL 700-0098 R006 Video Input/Output 75 Ohm NTSC video Video Resolution 720 × 480, 720 × 240, or 360 × 240 pixels Video Compression H.
Specifications A.3.1. Advanced Smart-Temp™ Temperature inside DVR Advanced Smart-Temp… Below –4°F (–20°C) DVR is not powered, although the drive can still be removed from the DVR, the heater is on. If the temperature falls below a preset value with the heater on, the DVR shuts down. Above 149°F (65°C) Shuts down the DVR to protect the drive from damage. A.3.2.
Legal Notice Seon Design® Inc. Seon Design Inc. is a specialist in the design and manufacture of video surveillance systems for mobile applications. Seon has been the preferred solutions provider for the pupil transportation industry since 1999. Today, we are proud that our success in this area has made us the leading manufacturer of mobile video surveillance systems in North America. Contact Information Seon Design Inc., Unit 111, 3B Burbidge Street, Coquitlam, BC Canada V3K 7B2 Telephone Fax Email 604.
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Seon Design Inc.® Product Warranty Seon Design Inc.
Seon Design Inc.® Product Warranty (g) if the product has been operated outside of the specified Operating Environment specified in the Seon User’s Manual for such product, or (h) to cover any costs incurred by the customer for the removal of defective cameras or components or of non-defective cameras or components, or for the installation of repaired cameras or components or for the reinstallation of non-defective cameras or components, all of which are for the account of the customer.
The information contained herein is subject to change without notice. Extended Warranty for Certain Products The following extended warranty (“Extended Warranty”) provisions apply to products (“Extended Warranty Products”) in respect of which the customer has purchased the Extended Warranty as a separate product from Seon. If any provisions of the Extended Warranty conflict or are inconsistent with the provisions of the basic warranty set forth above, the provisions of the Extended Warranty shall govern.
Seon Design Inc.
Seon Design Inc. Unit 111, 3B Burbidge Street Coquitlam, BC Canada V3K 7B2 Telephone Toll Free Telephone Fax Toll Free Fax Email Web site 700-0098 R006 604.941.0880 1.877.630.7366 604.941.0870 1.866.664.3677 sales@seon.com www.seon.
