Troubleshooting guide
Table Of Contents
- Maintenance Overview
- DVR Status Check and Camera Alignment – 5 Minute Test
- Adjusting the Date and Time
- Setting the Time and Date Manually
- Setting the Time and Date using GPS
- Changing Fan Filters
- Checking the DVR condition & mounting
- Connecting a Laptop to DVR via Ethernet Cable
- Connecting the DVR to the Computer
- Updating the DVR Firmware
- Reformatting Hard Drives
- Removing the Hard Drive
- Replacing the Hard Drive
- Cleaning the Dome or Wedge Camera Window
- Cleaning the DVR front cover and cable cover
- Troubleshooting Overview

Seon Maintenance and Troubleshooting Guide R004 5
Maintenance Overview
All Seon products are designed for high reliability of operation. By establishing a regular preventative
maintenance program you can eliminate possible problems before they occur, protect your investment
and enhance the smooth operation of your camera system.
Within this manual you will find a number of different maintenance procedures. Some, such as “The 5
Minute Test” should be incorporated in your regular Preventative Maintenance schedule. Others, such
as “Cleaning the fan filters” should be done as frequently as your environmental conditions demand.
Some procedures may need to be done only at the request of Seon Service.
Suggested Maintenance Schedule
5 Minute Test – DVR Status & Camera Alignment
Incorporate in Regular Preventative Maintenance
Check DVR Mounting
Incorporate in Regular Preventative Maintenance
Changing the fan filters
Unpaved roads: Monthly, Paved Roads: 3 months
Adjusting the date & time
Every 6 months
Cleaning the DVR
Unpaved roads: Monthly, Paved Roads: 3 months
Cleaning the cameras
Unpaved roads: Monthly, Paved Roads: 3 months
Perform As Required (Consult Seon Service)
Firmware Updates
May be required to add features/update the DVR
Reformatting the Hard Drive
May be required to correct time marker errors
General
Removing and Seating Hard Drives
For archiving and troubleshooting purposes
Connecting a Laptop to the DVR via Ethernet
For downloading video and configuring the DVR