Maintenance and Troubleshooting Guide 700-0195 R004 *700-0195*
Contents Maintenance Overview .............................................................................................................................. 5 DVR Status Check and Camera Alignment – 5 Minute Test ........................................................... 6 Adjusting the Date and Time ................................................................................................................ 9 Setting the Time and Date Manually ...........................................................
Troubleshooting Overview ...................................................................................................................... 33 DVR ........................................................................................................................................................ 34 Access Point ......................................................................................................................................... 36 Wireless Bridge....................................
Maintenance Overview All Seon products are designed for high reliability of operation. By establishing a regular preventative maintenance program you can eliminate possible problems before they occur, protect your investment and enhance the smooth operation of your camera system. Within this manual you will find a number of different maintenance procedures. Some, such as “The 5 Minute Test” should be incorporated in your regular Preventative Maintenance schedule.
DVR Status Check and Camera Alignment – 5 Minute Test Use this test to confirm that the DVR is recording and that the camera views are correct. Tools/Equipment Portable video monitor and connecting cable to DVR RCA Video Out connector USB trackball or mouse. Procedure 1. Plug-in the video cable from the portable monitor into the front of the DVR video out RCA connector. Ensure the HDD is locked. 2. Plug-in the USB tracking ball or mouse. 3. Start the vehicle to trigger the DVRs power-on sequence.
Optional: For full feature DVRs, trigger any signal that may be wired into the DVR (I.e. turn signals, brake lights, etc. While recording, listen closely to the DVR itself. There should be no clicking or any other audible noise, except the fan if smart-temp is activated) 5. After recording for about one minute, stop the DVR. 6. Right click anywhere in screen then left click the Playback button.
7. Left click on the Expand Bar icon. 8. Left click on the Playback icon. This replays the just recorded video. 9. Left click the Exit icon to return to normal view. 10. Turn off the ignition and allow the DVR to shut down normally. 11. Disconnect the monitor, mouse and install the locking lid. Test complete.
Adjusting the Date and Time Use these procedures to set the DVR Date and Time. Tools/Equipment Portable video monitor and connecting cable to DVR RCA Video Out connector USB trackball or mouse. Procedure There are two ways to set the DVR Date and Time – Manually, through the Time/Date Menu (see item 5 below). Through the GPS/Speed Menu, if GPS is installed, using UTC Time Reference (See item 6 below).
Setting the Time and Date Manually Use the Time/Date Menu to set the Time Format, Date Format, and the Auto Daylight Savings options. You may also use the Time/Date Menu to manually set the date and time. 1. Right click anywhere on the screen then click the Configuration button. 2. Click on the Time/Date icon. The Time and Date screen appears. 3. Select the Time Format and the Date Format from the drop-down lists.
4. Click on the DST Settings icon. The DST Settings screen appears. 5. Select the Start Date and End Date from the drop-down lists and set the time range for the changes to take place. 6. Click the back button to return to the Time and Date menu. 7. In the Time and Date menu, click the Time box to open the time settings dialog.
8. Click the Hour or Minute box to open the numeric keypad. 9. Click Back to clear the current entry. 10. Use the numbers to enter the desired hour or minute. 11. Click OK to save your entry. 12. Use the same procedure to set the Date. Setting the Time and Date using GPS When GPS is installed users can set the Time and Date through the GPS Menu using UTC Time Reference. 1. From the Configuration main menu, left click on Alarm/Signal. The alarms and Signals menu appears. 2.
3. Set GPS Display to On. 4. Set GPS Time setting to On. 5. Set the UTC Reference to match your time zone as follows – Eastern Time -5 Central Time -6 Mountain Time -7 Pacific Time -8 (When your Auto Daylight Saving feature is configured in the Time/Date sub-menu, the UTC reference will be adjusted accordingly). When GPS Time is set to On, it will override manual settings configured through the Time and Date menu.
Changing Fan Filters Depending on the operating environment, the fan filters on the back of the DVR enclosure may need to be changed occasionally. Check the filters every few months for excess dirt and replace the filter when it restricts air flow. Failure to replace a blocked air filter may result in the DVR shutting down on a hot day due to inadequate air circulation. If you need a new air filter, contact your dealer or Seon Design to obtain a replacement.
Checking the DVR condition & mounting When doing your scheduled preventative maintenance, take a moment to check the physical condition of the DVR.
Connecting a Laptop to DVR via Ethernet Cable Tools/Equipment How to configure the DVR 1. Connect a video monitor to the Video Output Jack on the front of the DVR 2. Press Stop if the DVR is recording. 3. Using your mouse, right click and the option to “Playback” or “Configuration”, choose “Configuration” 4. Advance through the menu and choose “Network Settings” 5. Set to Static IP (the following IP address shown is preferred). On the latest equipment, this IP address is pre-set. 6.
How to configure your computer for Windows XP users 1. Open “Control Panel, Click on “Network and Sharing” 2. Click on “Local Area Connection” and then select “Properties” 3. Click to highlight “Internet Protocol” (“TCP/IP” settings in XP) and then click “Properties” 4. Make sure the “Obtain an IP Address automatically” radio button is enabled.
How to configure your computer for Windows 7 users 1. Open Control Panel and click on “Network and Sharing Center”. 2. On the left side of the page, click “Change Adapter Settings”.
3. Right click on your network connection and choose “Properties”. 4. Highlight the “Internet Protocol Version 4 (TCP/IP)” and then click “Properties”.
4. Make sure that the radio button next to the “Obtain an IP Address Automatically” is selected. \ 5. Click OK.
Connecting the DVR to the Computer 1. Depending on the age of the equipment, a Cross Over Ethernet cable may be necessary, some newer units auto adjust and only require a straight through Ethernet cable. 2. Plug one end to the network connection on laptop and the other end to the network connection on the DVR. 3. Open Internet Explorer (8, 9, or 10, 32 bit version only) and in the address bar type 169.254.1.1. 4. Hit enter. 5.
6. Example below of first screen: 7. On the configuration tab, we can do full DVR configuration. Please refer to your DVR install guide for further information. NOTE: You must click the Save button on each screen you edit to save the configuration changes.
7. Below is the example of the Archive screen 9. To disconnect from the DVR, close Internet Explorer.
Updating the DVR Firmware Tools/Equipment Portable video monitor and connecting cable to DVR – Digital Video Recorder (RCA connector) USB memory device USB trackball or mouse. Procedure NOTE: The firmware file is available from your SEON sales rep or a SEON service rep. The USB device that the new firmware from SEON is going to be loaded onto must be blank. No other files can be on the USB device. 1. 2. Turn the ignition on and wait for the DVR to boot up. 3.
6. Click Configuration. 7. In the Configuration menu, click System. 8. In the System menu, click Program Update.
9. In the Program Update menu, click Update and, in the confirmation popup, select Yes. 10. You will see a progress bar. Once the DVR is updated, the DVR will reboot its self. 11. Always Reformat the hard drives after a firmware update. Reformatting Hard Drives 1. Access the Configuration menu by right clicking the mouse anywhere on the screen. 2. Click Configuration. 1. In the Configuration menu, click System.
2. In the System menu, click Program Update.
3. In the Program Update menu, click Format. 4. In the confirmation popup, select Yes. The DVR will format the hard drive. It will appear as though nothing is happening, but wait for the dialogue box that says “Hard drive format completed”. 5. When the format is complete, click OK The hard drive has now been formatted and is ready to use again. 6. Click Back to exit the menu screens. The DVR should start recording normally and show “STATUS: RECORD”. 7.
Removing the Hard Drive The DVR has a removable drive that is contained in a drive tray. A drive lock secures the cartridge during operation. Use the drive key to lock and unlock the drive. Important: While the drive is hot swappable (the drive can be removed when the DVR is powered up), do not remove the drive while the DVR is recording, as the video segment may not be recorded. Press the STOP/TEMP PWR button before unlocking and removing the drive. To remove the drive: 1. Insert the drive key. 2.
Replacing the Hard Drive To replace the drive: 1. Slide in a drive until the cartridge seats inside the front panel. Press in firmly with your thumbs on both sides of the drive faceplate. 2. Insert the drive key, turn clockwise by ¼ turn until the drive lock is in the locked position. If the drive is properly seated the key lock should move easily from 12 to 3 o’clock. Do not try to force the locking mechanism in order to seat the drive.
Cleaning the Dome or Wedge Camera Window Cleaning the outer lens/window of the camera is an important maintenance step to ensure clean, crisp video quality. A dirty lens window can cause images to be hazy, blurry or glared out (in cameras with IR Illuminators) and inhibit proper viewing of important events captured by the cameras. You will need: a bottle or spray can of liquid glass cleaner.
Troubleshooting Overview If, after following the troubleshooting guide, you still have a problem with any Seon product, please call and request a RETURN AUTHORIZATION (RA) NUMBER from the Service Department. Please call 877-630-7366 or (604) 941-0880 and ask for the Service Department. Be sure to have the model number, serial number and the nature of the problem available for the customer service representative. Prior authorization MUST be obtained for all returns, exchanges, or credits.
DVR All Problems The DVR does not power on. The DVR does not power off. The DVR turns on but does not start recording. Many system problems are caused by issues with the power supplied to the DVR. Check the following: The voltage to the system may be too low. Check the voltage display (On or Off). If the voltage display is turned OFF, go to the “Diagnostic Display Menu” and turn Voltage Display to ON. The voltage range should be between 8 to 32 VDC.
The DVR is recording intermittently. Is the hard drive corrupted? Switch the hard drive with one you know to be recording properly. If necessary, reformat the original drive to see if that corrects the problem. Check the power harness connections and condition. Check that the ground is to the electrical system, NOT the chassis. The DVR hangs when Remove the hard disk and power on the unit. If the unit powers on correctly, powering on swap the hard drive with a good hard drive.
Access Point The access point is not powering up. External access point check My access point is powered but cannot ping Antenna check Ethernet cables Computer network settings Soft reset of the Smart Reach Access Point POE Injector The access point is powered from a POE injector (power over Ethernet). Locate the POE and check the lights. The Power light and the POE light should be lit. If it is not, check the AC adapter that powers the POE.
Wireless Bridge Smart Reach Wireless bridge will not power up. My network does not see my wireless bridge. I can ping my wireless bridge but it does not see the DVR. Doing a soft reset on a Smart Reach Bridge Check the bridge; do you see any of the 3 LED’s lit? If so, which ones are lit and observe the flashing. o The Power LED should be on steady after initializing. o The Network LED flashes as the bridge sends and receives data. o The Wireless LED flashes as the bridge sees wireless activity.
Smart Reach Lite - Wireless Bridge The bridge is not powering up POE is not powering up The Wireless network does not see my bridge I can ping my bridge but it does not see the DVR Doing a soft reset on the bridge Check the LEDs on the bridge. Green will be solid if powered Yellow is network activity the top 4 LEDs indicate signal strength The power over Ethernet adapter connects to the vehicle electrical system. Check connections.
Cables No Video No Sound on playback No Power Light on The DVR General Harness inspection Camera harness Check the cable to the camera Check the connections in the camera body Check that the connector to the DVR is properly inserted Verify that there are no abrasions on the cables or cuts that may have shorted the signal Check the cable to the camera Check the connections in the camera body Check that the connector to the DVR is properly inserted Verify that there are no abrasions on t
Cameras All Problems No video display when monitor connected to DVR Picture is very dark or black in the daylight Picture is exceptionally bright. When dark in the bus, nothing is visible to the camera. Many system problems are caused by issues with the power supplied to the DVR. Check the following at the DVR: • The voltage to the system may be too low. Check the voltage display (On or Off). If the voltage display is turned OFF, go to the “Diagnostic Display Menu” and turn Voltage Display to ON.
I can see the cameras at the DVR but when I try to play in vMax/vMaxView, some cameras are missing. • Camera picture is very grainy or snowy. • I do not hear audio from my camera. I hear audio but it is quite broken up. My camera is out of focus • If a camera is turned off in the DVR settings menus, it will show as a live view but nothing will be visible on playback on the computer. Make sure the cameras that are used are turned on and any camera input not being used should be set to OFF.
GPS GPS Not Working No satellites available Check Antenna placement Adjust the position of the antenna so it is not mounted behind anything made of metal and has good line of site through a window to the sky to allow it to connect to the GPS satellite. Install the antenna inside the bus on the upper area of the windshield. Harness / connection: Ensure that the Antenna cable is not crimped and that the SMA jacks are not bent, crimped or otherwise damaged.
XELR-8 G Sensor Finding a suitable mounting location Wiring Set Button Threshold Settings Mode Buttons Unit constantly tripping Not tripping Alarm input The XELR-8 must be installed with the vehicle parked on a level surface. It can be installed facing up, down or either side, as long as the forward arrow points towards the front of the bus. Use a small level to assure the unit is sitting level and screw in place.
Inertia G Sensor Configuration with On Screen Display Figure 2-19 G Sensor Menu Inertia/G Sensor The DX12 & TX8 DVR’S are able to display inertia G Sensor information, by marking data in the meta block, changing record settings, and sending emails. Each bus yard or transportation facility has different Requirements for G Sensor sensitivity settings. SEON has found the following settings work in most cases: X – Forward/Back axis, set to +.6/-.6 and associate with an alarm.
Output Peak If the user-selected G Sensor value is Exceeded, the DVR will trigger the following output [Off], Log, E-mail, S01, S02, S03, S04, S05, S06, S07, S08, S09, S10, ALM1, ALM2, ALM3, ALM4 . Display only - Indicates peak detected levels for the axis To calibrate the Inertia/G Sensor: 1. Make sure the DVR is mounted securely in a horizontal or vertical position. 2. Start the calibration process by pressing Field Calibrate.
TR-INR External Inertia/G Sensor Inertia Sensor not giving 1. Check the cable running between the DVR or SMART LINK IFM and the Inertia readings Sensor. Ensure that it is firmly and properly connected to the inertia Sensor; Also make sure that the connector on the opposite end of the cable is plugged into the DVR (Trooper Models) or IFM (Explorer Model’s Only). Ensure that the Red and Black wires are intact in the connector plug. 2.
TR-INR Programming and Use Inertia Sensor giving 1. When first powered up, the TR-INR is in the Acceleration display mode and either of the two buttons can be used to cycle through the real time and peak recorded acceleration values from the false readings sensor. The three small lamps at the top of the display are lit solid when viewing the live X, Y, and V acceleration. The lamps flash when viewing the corresponding peak recorded acceleration values.
Smart-Link The Smart-Link will not power up, green light not on solid The green light on the Smart-Link flashes continuously This indicates a low voltage supply to the Smart-Link. Check all wiring connections for any loose connections. Check the voltage with a multi-meter at the end of the power connector. Firmware version check If the incorrect firmware in the Smart Reach module is used, it may not be compatible with the DVR. Please check with Seon Support for correct version.
vMax View Archive File will not Load (Operation Failed see log file) Installation fails (unable to register DLL/OCX RegSvr32 failed with code 0x3) Archive Fails Cannot open help file Archive file cannot be opened or does not have AVI extension vMax3.exe Application Error (The application failed to initialize properly 0xc0000135) The application failed to start because mc_dec_avc.dll was not found Retrieving the COM class factory component with CLSID vMax View .
VML The VML Controller will not power up The power cabling may not be completely connected. Check cabling connections. VML Controller is not detected by vMax Live Plus VML Controller LEDs are on up to 15 minutes after ignition off Reception issues The alarm button is not working Stop Arm not tripping vMax Live + module The GPS cannot detect the satellites. Move vehicle outside away from obstructions The cellular connection is not complete. Check with Seon Support for communicator status.
