User guide

Maintenance and Return
700-0075 R002 4–1
CHAPTER 4
Maintenance and Return
4.1. Returning Product for Service
If any part of the MX4 is to be returned to Seon Design Inc. for service, contact Seon,
provide the model and/or serial number of your unit, and ask for a Return
Authorization (RA) number which allows the service technicians to track your
product when it comes in for service. Please have the RA number clearly marked on
the outside of the shipping box.
ANY PRODUCT SENT TO SEON DESIGN INC. WITHOUT
AN RA NUMBER MAY BE REFUSED.
The contact numbers for Seon Design Inc. are:
• Toll Free Telephone [phone]
• Direct Telephone [phone]
Table 4-1 Maintenance Tasks
Tasks What to do
Synchronizing the DVR
Clock
Synchronize the DVR clock every six months to ensure accurate video recording of the time and
date. For setting the time and date, see “Time and Date Menu” on page 2–5.
Replacing the remote
control battery
Replace the CR 2025 battery with the same type of battery.
1. Press the tab on the back of the remote control.
2. Pull the battery compartment out, and remove the old battery.
3. Insert a new battery into the compartment with the positive side (+) facing up.Close the
battery compartment.
Cleaning the front cover,
cable cover, DVR
The MX4 DVR, front cover and cable covers are made from 18 gauge steel, coated with an
outdoor powder paint, and only require periodic cleaning. To clean, use a damp cloth with a mild
detergent. Do not allow water into the holes.
Cleaning the camera and
window
Refer to the product documentation for cleaning the camera.
Replacing the fan filter Check the fan filter for excess dirt on a regular basis, and replace the filter when it restricts airflow.
Failure to replace a blocked filter may result in the DVR shutting down on a hot day due to
inadequate air circulation. Contact your dealer or Seon Design to obtain a replacement.
1. Remove the filter cover by gently prying it off with a small flat screwdriver.
2. Discard the used filter and place a new filter back into the filter holder.
3. Push the filter cover back into the holder and snap it into place.
CAUTION: Equipment damage
Do not remove the four screws holding the fan in place. Loose components inside the unit could
cause internal damage.