User guide

SEON DESIGN® INC. PRODUCT WARRANTY
Seon Design Inc. (Seon) warrants the cameras and components listed below against defects in workmanship and materials provided that such defects
appear or are discovered within the respective periods specified below and provided further that the purchaser of such products notifies Seon of such
defects within thirty (30) days of the appearance of discovery of such defects:
• Five (5) years from date of purchase parts and labor on the SA Wedge Camera Series
• One (1) year from date of purchase parts and labor on the SA-IR Illuminator
• Three (3) years from date of purchase parts and labor on all other Cameras
• One (1) year from date of purchase parts and labor on the Rogue™ Mobile DVR Systems
• Three (3) years from date of purchase parts and labor on the Explorer® MX4 Mobile DVR Systems
• Three (3) years from date of purchase parts and labor on the Trooper® TL2 Mobile DVR Systems
• Three (3) years from date of purchase parts and labor on the Trooper® TL4 Mobile DVR Systems
• One (1) year from date of purchase parts and labor on all other products and accessories
All service/replacement parts and repairs are warranted for a period of 90 days.
Subject to the terms and conditions listed below, during the relevant warranty period, Seon will repair, replace, or refund the purchase price for the
defective product, whichever Seon considers to be appropriate in the circumstances, in Seon’s sole and arbitrary opinion, free of charge, any defective
products returned prepaid. In the event purchaser has a problem with any Seon product, please call and request a
RETURN AUTHORIZATION (RA)
NUMBER from the Service Department.
Please call 877-630-7366 or [phone] and ask for the Service Department. Be sure to have the model number, serial number and the nature of the
problem available for the customer service representative. Prior authorization
MUST be obtained for all returns, exchanges, or credits. ITEMS SHIPPED
TO SEON WITHOUT A CLEARLY IDENTIFIED RA NUMBER MAY BE REFUSED.
Products returned will be tested to verify the defect. Upon verification of the defect, the product will be repaired or exchanged, or the purchase price
will be refunded or credited to the customer’s account, at the sole option of Seon. In the event of replacement, the returned product will be credited to
the customer’s account and a new invoice issued for the replacement item. Seon reserves the right to refund the purchase price or to issue a credit only
in lieu of replacement.
Seon may use new or refurbished replacement parts for repairing its products, at its sole and arbitrary discretion. Seon may replace an entire unit with
an equivalent model, at its sole and arbitrary discretion. If a unit is exchanged, the returned product shall become the property of Seon and the
exchange product becomes the property of the purchaser, and the remainder of the warranty that applied to the original unit purchased shall apply to the
exchanged product. Exchange units may be new units or units that have been repaired to full factory specifications at Seon’s discretion.
If the product is found to be in good working order or its inability to function properly is not covered by this warranty, the product will be returned in
the same condition as received unless repair is possible and requested by the customer. Repairs of such nature will incur a charge for parts and labor
and will proceed only by agreement with the customer to accept the charge.
This warranty shall not apply:
(a) to equipment not supplied by Seon;
(b) to equipment, including, any components, which shall have been operated in excess of rated capacity, subject to negligence, accident, or
damage by circumstances beyond Seon’s control, or to improper installation, operation, maintenance, servicing, alterations or storage,
modification without Seon’s written authorization, misuse, vandalism, fire, floods or acts of nature so as, in Seon’s exclusive and arbitrary
judgment, to affect the same adversely; or
(c) if the serial number for the product has been altered in any way.
(d) if the product has been operated outside of the specified Operating Environment specified in the Seon Users Manual for such product.
DISCLAIMER
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SEON EXPRESSLY DISCLAIMS AND
EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY, DURABILITY OR FITNESS FOR PURPOSE AND ANY WARRANTIES OR MODIFIED
WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING.
Any description of the goods or services, whether in writing or made orally by Seon or Seon’s agents, specifications, samples, models, bulletins,
drawings, diagrams, engineering sheets or similar materials used in connection with customer’s order are for the sole purpose of identifying the goods
and/or services and shall not be construed as an express warranty. Any suggestions by Seon or Seon’s agents regarding use, applications or suitability
of the goods and/or services shall not be construed as an express warranty unless confirmed to be such in writing by Seon. Purchaser assumes full
responsibility for selecting products to achieve purchaser’s intended purposes, for properly installing and using those products, and for verifying the
results obtained therefrom.
PURCHASER’S EXCLUSIVE REMEDY AND SEON’S ENTIRE LIABILITY ARISING FROM OR IN CONNECTION WITH PURCHASER’S USE OF THE PRODUCTS
AND/OR THIS AGREEMENT SHALL BE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS, OR REFUND OR CREDIT OF THE PURCHASE PRICE OF
THE PRODUCTS AS SET FORTH ABOVE. SEON SHALL NOT BE SUBJECT TO AND DISCLAIMS: (A) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING
OUT OF BREACH OF CONTRACT OR OF WARRANTY, (B) ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE,