User guide

Troubleshooting
4–2 700-0036 R005
Not all of the cameras are being
displayed in the HD Reader
program.
The incorrect DVR type is selected
in the DVR model box or single
channel is selected.
Check if the other cameras display when you press
the PLAY button on the DVR front panel. Right click
on the Video Display area and select Display Mode.
Click on the correct option (1, 4, or 9) for your DVR
model. See “Using the Video Display Area Menus”
on page 3–6.
Cannot set the archive times. To set the archive start and stop times, see
“Archiving Video and Data Files” on page 3–10.
The video clips are too big. Depending on the DVR settings,
the video clips can be very big. For
example, if there are a lot of
alarms, the file size can get quite
big.
Seon recommends a maximum file size of 15
minutes for archive video clips. For video clips
longer than 15 minutes, consider archiving as
separate clips.
Refer to your DVR UserGuide for the approximate
sizes of the images at the different rates of
recording. If you are running a previous version of
the vMax or vMax with Tracking software, (earlier
than v.2.0.0) contact Seon for the newest version of
the software with the MPEG-4 codecs to reduce the
size of the archived clips.
The sound on the video clip is
choppy.
The video standard has defaulted
to
PAL.
Change the video standard default to NTSC.
See “Using the Video Display Area Menus” on
page 3–6.
Symptom Possible Cause Solution