User guide

700-0036 R005 4–1
CHAPTER 4
Troubleshooting
This chapter provides information and procedures for troubleshooting the Media Cartridge
Reader, the HD Reader video player, and the vMax or vMax with Tracking software.
4.1. Troubleshooting
Symptom Possible Cause Solution
The vMax or vMax with Tracking
software program will not start.
MPEG-4 Codecs and the vMax
software may not be installed.
Check that you also have a valid
sound driver.
If the problem continues, install the latest vMax or
vMax with Tracking software program. Install the
MPEG-4 Codecs programs that are provided on the
CD. See “Installing the Software” on page 2–3.
HD Reader indicators are not
illuminated.
The hard drive may not be properly
inserted in the HD Reader.
Check that the hard drive is locked into place and
the power adapter cable and USB cable are securely
connected to the HD Reader and the computer.
Close the vMax or vMax with Tracking software
program on your computer.
Power the HD Reader
OFF and insert the hard drive
in the HD Reader. See “Inserting a Hard Drive into
the HD Reader” on page 2–17.
Error message is displayed “Invalid
EDSR media”.
The hard drive is blank. Check that the hard drive has been recording. Take
the HD Reader to the vehicle, and use an LCD
monitor to see if there are any segments listed when
you search by segment. See “Searching a Video
File” on page 3–9.
If there are no images recorded on the hard drive,
make sure the hard drive is locked into the DVR in
the future. Otherwise, the unit will turn
ON but will
not record.
Clips play back choppy or stop
during playback.
Check if other programs are
running in the background, for
example, Microsoft Outlook.
If you have other programs running, close these
programs and play back the clips.
Run the Disk Defragmenter application on your
computer to free up extra hard drive space to play
back clips. Click on Start, click on All Programs,
click on Accessories, click on System Tools, and
then click on Disk Defragmenter.