Use and Care Manual

9
English
Troubleshooting
The problem: Why it is happening: The solution:
The door will
not lock
Shipping screw is in place Remove the screw on the
back of the door
Electronic code
does not open
safe
The key lock cylinder is pushed in You must use both the key
and electronic code to open
the safe; key lock cylinder
must be out
Electronics are not
functioning
Battery power is low (
)
Replace batteries and enter
code again
Electronics
working but
cannot get in
to safe
1. Safe doors equipped with a
water-resistant gasket may
initially be tight
-OR-
2. Battery power is too weak to
open safe
1. Hold the handle up while
inputting the code; and
then pull down when the
unlocked padlock icons
appears ( )
2. Replace batteries and enter
code again
Lock display
shows
1. You have pressed “Prog/
Enter>>” key out of sequence
2. You have entered an invalid
code
3. You have let 5 seconds or more
elapse between key presses
4. You have pressed a key while in
delay mode
Wait 5 seconds and start over
Lock display
shows
You are in delay mode; the icon
( ) comes on after three
consecutive invalid codes are
entered, and stays lit during the
2-minute delay mode
Wait 2 minutes and start over
Lock display
shows battery
icon
Battery power is low. Lock may
light up but battery power might
be too low to operate the bolts
Replace batteries