Product Manual

THE PROBLEM: WHY IT IS HAPPENING: THE SOLUTION:
The door will not lock. Confirm that there is no obstruction in the door. Remove all items and accessories from inside the safe.
If this resolves the issue, reset the accessories and organize items to properly fit.
The handle is not in the horizontal
position when the safe is locked.
The clutch mechanism has been engaged. Rotate the handle up or down until it clicks into the horizontal position.
Cannot open door after inputting the
electronic code.
1. Safe doors equipped with a water-resistant gasket may initially be tight.
2. Key lock is in the locked position.
3. Battery power is low.
1. Hold the handle up while inputting the code and then pull down on the handle.
2. If your safe is equipped with a key lock ensure that the key is in the unlocked position
(select models only).
3. Replace batteries.
Red indicator light blinks three times
and there are three beeps.
1. An incorrect code has been entered.
2. Battery power is low.
1. Verify code and re-enter. If the programmable code you are using doesn’t work
then use the factory code. If successful re-program your programmable code.
2. Replace batteries.
Red indicator light blinks five times
and there are five beeps.
Keypad communication error. Please call our Customer Care team.
Red indicator light blinks once
and there is one beep.
Program button is pressed out of sequence.
–OR–
Sensor failed to read fingerprint.
Repeat steps to open safe.
Red indicator light blinks continuously. Safe is in lockout mode. Wait two minutes and repeat steps to open safe.
Yellow indicator light is on while using
safe lock.
Battery power is low. Replace batteries.
Cannot open door after inputting code and
yellow “low battery” light is on.
Battery power is low. Lock may not function properly. Replace batteries.
Can’t enroll finger. Refer to fingerprint scanner tips section of owner’s manual.
Fingerprint swipe will not unlock the safe. Refer to fingerprint scanner tips section of owner’s manual.
Troubleshooting
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