Product Manual

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Customer Service
Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: [phone]
900 Linden Avenue / Rochester, New York / 14625-2784 USA
Please go to our website www.sentrysafe.com to find the necessary replacement form.
If you are unable to use a computer please call the number above or fax us for a copy of
replacement form.
Find your safe’s serial number and model number. The serial number and model number are
printed on the small label on the right side and on the door near the hinge.
Please fill out the form in its entirety.
Send the following to Sentry Group: Check or money order and the replacement form.
For current pricing please go to www.sentrysafe.com/customercare. If you are unable to
use a computer please call the number above or fax us.
Mail to: Sentry Group, Dept. 200, 882 Linden Avenue, Rochester, NY 14625-2784, USA -OR-
Fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your Major credit card by phone only. Call 1-800-828-1438 to
make credit card payment. Do not fax credit card information.
NOTE: Prices are subject to change without prior notification.
NOTE: Key and combination orders may be placed on a Saturday or Sunday, however, those orders
will not be processed until the following business day. Our customer service center is open
Monday thru Friday, 8 AM until 6 PM E.S.T.
To optimize your safes’ organization consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items please go to our
website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our
customer service number 1-800-828-1438.
How to a get replacement key/combo
How to order accessories
Guarantees & Fire Specifications
LIFETIME AFTER-FIRE REPLACEMENT GUARANTEE
If this SentrySafe product is damaged by fire at any time while still owned by you
(the original owner), SentrySafe will ship a replacement free of charge.
Include your name and address, the model number, a photo of the burned unit, a description
of the fire, along with a copy of the fire department, insurance or police report.
Please send the following information to:
Sentry Group
882 Linden Avenue
Rochester, New York 14625-2784 USA
Fire Endurance:
(UL classified protection) Subjected to temperatures up to 1700°F for a duration of 1 hour, the
safe interior will remain below 350°F. This enables your safe to withstand even high temperature
exposure, as the hottest part of a fire moves through a building.
Explosion Hazard:
(UL classified protection) Subjected to a flash fire in a 2000°F furnace for 30 minutes the unit will
not explode or rupture.
Fire Impact:
(ETL verified) After being heated to 1550°F the safe is dropped 15 feet onto rubble, then cooled,
inverted and reheated to 1550°F for 30 minutes.
Data Protection:
(ETL verified) 1 hour fire protection of CDs, DVDs, memory sticks and USB drives up to 1700°F.
This product is NOT intended to protect computer floppy or 2
1
⁄
4
” diskettes, cartridges, tapes, audio
or video cassettes, or photo negatives.
Guarantees
Fire specifications
English