User Guide

4.b) Passcode Maintenance

The passcode maintenance

for subscribers works in the

same way as technician

passcodes. (See Section 3.a.1

for detailed explanation.)

As with the technician

passwords, we will start by

keeping the levels simple. Also, the levels will allow subscribers the same access as technician passcode levels.

Subscribers that are granted a level 10 will be able to place an account on test, check account history, make

temporary time adjustments, and add temporary data. (Permanent changes must be submitted by the dealer as

usual.) Subscribers with a level 5 access will only be able to verbally cancel an incident.

Set level to: Allows:

10 Place account on test, Check account history, Make

temporary time adjustments, Add temporary data

5 Cannot place accounts on test – can do other listed tasks

1 Will disable passcode

4.c) Call List Maintenance

This is the call list that operators will call for dispatch and for notification when an incident occurs. The first

three numbers are the AHJ (Authority Having Jurisdiction) phone numbers and are not editable by dealers.

Any changes required with these numbers will be done by the data entry department.

Entries 4 and 5 are for the

physical location or

Premise and the ECV,

Enhanced Call

Verification, numbers.

These are required fields

and can be edited by

dealers but not deleted.

Additional contacts start with line 6 and can be edited and deleted as necessary. To add contacts, simply click

on the Add Row button, and to reorder entries click on the Reorder button. For detailed instructions on adding

contacts and reordering the call list, see sections 3.b

and 3.b.1. To print the Call List for the subscriber click

Print. Adobe Reader will launch containing the Call List that may be printed locally.

IMPORTANT NOTES:

1. Excessively long Call List may result in additional charges

2. Entries 1-5 cannot be reordered