User Guide

4…Customer Information Page

The Customer Information Page

will allow dealers to view, edit,

and maintain much more of their

subscribers’ account details.

The main page displays basic

information for the subscriber,

with most fields being editable.

At the top of the page the “Active

Customer” is displayed and can

be changed by clicking on the

“Change…” link.

The Premise and “Enhanced Call

Verification” phone numbers are

displayed. (Changes here will be

displayed in any incident for this

subscriber.)

Installation Date can be viewed

from this page and Cancellations

can be requested. (Remember:

accounts still sending signals are

considered active.)

Changes to the Comments and

Special Instructions can be

viewed, but not changed. Changes

will need to be sent to data entry.

Information in these fields is

protected because it is used by the

dispatch operators for processing

incidents.

Also, at the bottom of the page are

tabs for the most frequently

changed data for subscribers. In

addition to these options, Zone

Descriptions, Open/Close and

Test Schedules and active account

History Reports can be accessed

using the menu options at the top

of the page.

Updates for most of these fields should be written to the live database within two to three minutes. Exceptions are

items that require data entry approval – Zone Descriptions, O/C Schedule and Test Frequency. Changes to these

items are dependent on operational hours for data entry and may take several hours.