User Guide

©SENTRYNET, Inc, All Right Reserved 2006 Page 6
3.a) Technician Pass Codes
Pass codes are used for placing accounts on test and retrieving account activity/account details. As many
entries can be added as necessary. We encourage one pass code for each employee.
There are four fields that are to be completed when adding a pass code.
¾ The User ID can be any alpha/numeric entry.
¾The Passcode can be any 2-10 character alpha/numeric entry. (No profanity)
¾Name(s)
¾ The “Level” for passcodes will allow the dealer to determine who in the company can perform certain tasks
when they call the central station.
These tasks include…
• Adding temporary data
• Modifying Open/Close schedules
• Checking account history
• Placing account on test
(IMPORTANT NOTE: This setting DOES NOT grant levels of access within NetConnect . “Web
Users” are set up by SentryNet.)
Setting the access level to “10” will allow the user to perform all above and future tasks when calling into the
central station. “10” is the highest level and is the most common selection. This option may be expanded over
time to take advantage of the different levels. Currently, however, we are keeping this simple.
Set level to: Allows:
10 Place account on test, Check account history, Make
temporary time adjustments, Add temporary data
5 Cannot place accounts on test – can do other listed tasks
1 Will disable passcode