Operating instructions

Page 31 of 34
9.0 PRODUCT RETURN
The Sentry/ST Systems have been designed to provide you with years of
trouble-free service. However, in the event that the product needs to be returned
for any reason, such as calibration or repair, the following return procedure must
be followed. Failure to follow this procedure may result in unnecessary delays.
Return Procedure
Before returning a product to Tridien:
1. Contact Customer Service at 800-474-4225 or 954-340-0500 and
obtain a Return Material Authorization (RMA) number.
2. Package the product in its “approved” packaging.
3. Reference RMA number on the shipping container and shipping
documents.
4. Ship product to the attention of Customer Service at the following
address:
Tridien Medical
4200 NW 120
th
Avenue
Coral Springs, FL 33065
Attention: Customer Service / RMA < # >