User manual

Sensorsoft Alert User Manual
Paging Problems
Please note that the paging feature is not available on the SSA7001 model appliance. If you are using SMS
paging, it is important to note that most SMS providers impose a maximum limit on the number of
characters that a message may contain, and will truncate the message to fit the maximum length. You
should therefore find out from your SMS provider what the maximum message length is.
If you are experiencing problems sending a page, you should in all cases find out what error message is
being sent to your pager.log file. See the section Viewing Log Files for how to view pager.log. The
following is a list of common errors and their solutions.
No valid modem port has been setup
You have not specified which Alert serial port the modem is connected to. Refer to the section Setting up
Pager Alerts for how to specify the modem port.
Timeout, modem did not respond
You should verify that the modem is properly connected and that you have the proper modem type selected
on the Administration page. If your modem has DIP switches, ensure that they reflect the settings shown
in Appendix D.
Modem setup string error
You should verify that the modem is properly connected and that you have the proper modem type selected
on the Administration page. If your modem has DIP switches, ensure that they reflect the settings shown
in Appendix D.
Unexpected response from modem
You should verify that the modem is properly connected and that you have the proper modem type selected
on the Administration page. If your modem has DIP switches, ensure that they reflect the settings shown
in Appendix D.
Modem timed out with NO CARRIER
The modem dialed but did not connect to another modem at the destination phone number. You should
verify the modem pool phone number with your paging service provider.
Modem reported error in dial string
The dial command caused the modem to return an error. You should verify that you have the proper
modem type selected on the Administration page. If your modem has DIP switches, ensure that they
reflect the settings shown in Appendix A.
Modem reported NO DIAL TONE
You should verify that the phone line is securely plugged into the proper jack on the modem and the wall.
You should also verify that the dial tone is steady. An intermittent dial tone can be caused by a message
indication from your call answer service. You may wish to disable the call answer service feature.
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