User manual

Sensorsoft Alert User Manual
2. The monitored device is not properly connected or is damaged. First, make sure the device is properly
connected to the port (Refer to the section Connecting Sensorsoft Devices to the Alert Appliance). If
you are certain the device is properly connected, and yet the error message still appears, then the
device or the serial cable may be physically damaged.
EEPROM FAILURE
The EEPROM on the device is malfunctioning due to physical damage and needs to be repaired. You may
also notice abnormal readings from the device.
LOW SUPPLY VOLTAGE
The device does not have enough voltage to ensure proper, uninterrupted operation. To solve this problem,
power the sensor using a 9 volt DC adapter. If the problem still persists, it indicates that the device has
incurred physical damage and needs to be repaired.
TAMPER DETECTED
The device cannot read its probe or sensing element. This may indicate the device is experiencing a lot of
electro-magnetic interference which could prevent it from reading its probe or sensing element properly. It
is also possible that the probe or sensing element is damaged.
Email Problems
If your Alert appliance is having problems in send emails, you should in all cases find out the error
message that is logged in your smtp.log file. Refer to section Viewing Log Files for how to view smtp.log.
The following is a list of common errors and their solutions.
The SMTP address is incorrect
You have specified an invalid SMTP server address or the SMTP server is not online. Refer to section
SMTP Settings for how to set the SMTP server address.
The recipient’s email address or the sender’s email address is incorrect
The recipient email address you have specified may be invalid. If you have specified multiple recipients,
make sure that their email addresses are delimited by commas. You may also have specified an invalid
sender email address. Most SMTP servers require the sender email address to be valid. See the section
SMTP Settings for how to set the sender email address.
The sender’s email address is incorrect
You have specified an invalid sender email address. Most SMTP servers require the sender email address
to be valid. See the section SMTP Settings for how to set the sender email address.
The recipient’s email address is incorrect
The recipient email address you have specified is invalid. If you have specified multiple recipients, make
sure that their email addresses are delimited by commas.
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