User manual

Sensorsoft Alert User Manual
Upgrading the firmware on your Alert
Appliance
Sensorsoft recommends that you keep your Alert appliance’s firmware up-to-date. This way you can take
advantage of the latest enhancements and bug fixes. To check for new a firmware release, go to the
following URL:
http://www.sensorsoft.com/ssalert_images.html
Accessing Sensorsoft devices on Alert with
other monitoring software
The Sensorsoft devices that are attached to your Alert appliance can be accessed and monitored by other
Sensorsoft monitoring products. This is possible because your Alert appliance has device server capability
to share its serial ports on the network. Each serial port on your Alert appliance can be accessed through
the IP address of the appliance plus the TCP port number corresponding to the serial port. For each serial
port, its corresponding TCP port number is determined by adding 3000 to its serial port number. For
example, serial port 2 of your Alert appliance is shared on TCP port 3002, and serial port 4 of your Alert
appliance is shared on TCP port 3004.
To allow other monitoring products to access a particular Sensorsoft device on your Alert appliance, you
must enable the device for monitoring (Refer to section Monitoring a Sensorsoft Device). Please note that
your Alert appliance can share only Sensorsoft devices with Sensorsoft monitoring software, and not third
party plug-in supported devices.
The following is a list of products that can monitor Sensorsoft devices on Alert:
 Sensorsoft Remote Watchman Enterprise (RWME)
 Sensorsoft Remote Watchman Client (RWMC)
 Sensorsoft SCOM Serial Communications Tool
To use the above products to monitor Sensorsoft devices through TCP ports, please refer to their respective
user manual.
Managing multiple Alert Appliances with
RWME Software
Sensorsoft Remote Watchman Enterprise (RWME) software (Build 94a and forward) can centralize the
management of multiple Alert appliances. RWME software is sold separately. Using RWME, you can
conveniently see the status of all the Alert appliances in your organization from a list based view. The
status will tell you whether each appliance is online, whether any alert conditions or exceptions has
occurred on each appliance, and whether web login passwords on each appliance have changed. RWME
can also log you into each Alert appliance’s web interface with just one mouse click. All these features
allow you to manage multiple Alert appliances without having to manually login to each one.
If you have RWME Build 94a or greater, and would like to learn how to manage Alert appliances using
RWME, please refer to the RWME user manual.
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